Skip to main content
Versa Networks

Titan Mobile 9.3.0

  1. Last updated
  2. Save as PDF

Versa-logo-release-icon.pngFor supported software information, click here.

Getting Started with Titan Mobile

The Versa Titan Mobile application allows cloud management of your Versa Secure SD-WAN from your mobile device, letting you quickly and easily provision, configure, and monitor your SD-WAN appliances. It provides real-time access to the health, status, and performance of your sites. You can also manage WiFi, LTE, Internet, and VPN connectivity, and monitor security events and SD-WAN policies for visibility into SLA violations and threat detection. 

The following video presents an overview of Titan mobile application.

Features

Versa Titan Mobile provides the following features:

  • Activate Versa appliances using Versable, WiFi or GZTP  
  • Quick Pick option automatically configures policy settings 
  • Corporate and guest WiFi
  • Enterprise-class advanced security for appliance and site, including UTM, NGFW, antivirus, antimalware, intrusion detection, and DoS prevention 
  • Traffic conditioning and QoS for SaaS and business applications
  • Internet or site-to-site (VPN) connectivity speed test
  • Appliance health and status monitoring in real time 
  • Access to Versa support through phone, email, chat, online, and the customer support portal

Connect to Titan Mobile

To connect to Titan Mobile:

  1. After registering with Versa, you will receive an email with a link to the Versa Titan mobile application download. Use the link to download Versa Titan to your Android phone or iPhone. The Versa Titan icon displays on your phone.

    Mobile_phone_icon_01.png
     
  2. Tap the Versa Titan icon.
  3. Choose a language from the drop-down menu.
  4. Enter your valid email ID in the Username field and your password. These are the same login credentials you use with Titan Portal. Tap Login.

Titan Mobile Dashboard

After you successfully log in as an operator, store administrator, managed service provider (MSP), or reseller, Titan Mobile displays the home screen, with the Organization menu selected by default. The home screen includes the list of organizations with organization name, organization ID, and Versa Director region of the organization.
 

mobile-store-admin-home.png

Tap any organization name to display the details of all sites available in that organization.
 

mobile-store-admin-all-sites.png

Tap the < (back) symbol to go to the actions menus.

mobile-store-admin-actions-menu.png

The actions menu has the following fields:

Item Description
Select an Organization Select another organization from the organization list.
Select a Site Select a site from the list of all sites.
Management Tools

In the management tools action menu, perform the following:
 

mobile-management-tools.png

  • Tap Reboot Device to reboot the device.
  • Tap Restart Services to restart the device services.
  • Tap Sync Configuration to sync the configuration changes from the device to Versa Director and Titan.

Management tool is displayed only for activated devices.
Troubleshoot Access the troubleshooting screen. See Troubleshoot an Appliance. Troubleshoot screen is displayed only for activated devices.
Support Call, email, chat, open a support ticket, or access the Customer Support Portal.
Settings Manage the site profile, change language settings, and view About information.
Notifications Access system notifications.
Logout Log out of the Versa Titan application.

If you log in as an enterprise administrator or enterprise user, Titan Mobile displays the current site on the customer dashboard. The dashboard includes the Mobile_Hamburger_icon_small.png Hamburger icon, the dashboard menu, and the Mobile_notification_bell_icon.png Notification and All Sites icons The dashboard also displays the status of the current device. Tap the Mobile_notification_bell_icon.png Notifications icon to display operator notifications.

mobile-dashboard-enterprise.png

Dashboard Menu

The dashboard menu displays at the bottom of the dashboard.
 

Mobile_dashboard_menu_01.png

The dashboard menu has the following fields.

Field Description
Dashboard Return to the customer dashboard screen.
Configure Display the Configure screen for the current device.
Connected Devices

Display user devices that are connected to the appliance.
Speed Test Display the Speed Test screen. See Run a Speed Test.

Hamburger Menu

Tap the Mobile_Hamburger_icon_small.png Hamburger icon to display the Current Site screen. This screen contains current site information and an actions menu. Swipe left to return to the dashboard screen.
 

honeycomb-diagnostics.png

The top portion of the window displays the following site information:

Item Description
Organization Name Organization name for your account. Here, it is GoTitan DemoOrg.
Username Username used to log in to Titan Mobile. Here, it is gotitandemo@gmail.com.
Site Name Name of the site. To select a different site, see Change Current Site and Device.
 
Device name Device name associated with the software license.
License License number of the software license.
Model Model type of the software license.
Activation status

If the device is activated, it shows the status as Activated.If not activated, it shows any of the following status:

  • Deployed
  • Expired
  • Not deployed
  • Out of sync
  • Out of service
Serial # Serial number of the appliance.
Activation Method Activation method selected (Versable, GZTP or WiFi) during the deployment of site displays here. Titan Mobile automatically uses this activation method when you activate this appliance. See Activate an Appliance.

The bottom portion of the window displays an actions menu:

Item Description
Management Tools

In the management tools action menu, perform the following:
 

mobile-management-tools.png

  • Tap Reboot Device to reboot the device.
  • Tap Restart Services to restart the Titan device services.
  • Tap Sync Configuration to sync the appliance configuration with Titan device.

Management tool is displayed only for activated devices.
Troubleshoot Access the troubleshooting screen. See Troubleshoot an Appliance.
Support Call, email, chat, open a support ticket, or access the Customer Support Portal.
Diagnostics
  • In the diagnostics tools action menu, tap Local and perform the following:

    diagnostics-local.PNG
    • Local diagnostics—Checks for state of the software, hardware, and Titan cloud connectivity of the device. Local diagnostics is triggered over Versable.
    • Republish configuration—Republishes the last known Configuration from Titan cloud to the device, triggered over Versable.
    • Report device location—Provides your mobile GPS location to the enterprise administrator.
    • Ping test—Perform ping test from the device LAN to the specified destination. Ping test is triggered over Versable.
  • Tap Remote and tap Ping Test to perform ping test from the device LAN to the specified destination. Ping test is triggered on the device remotely from Titan cloud.

    diagnostics-remote.PNG

Diagnostics tool is displayed only for Versable-activated devices.
Settings Manage the site profile, change language settings, and view About information.
Notifications Access system notifications.
Logout Log out of the Versa Titan application.

Change Current Site and Device

Titan performs whichever action you choose on the current device at the current site. For non-HA sites, there is only one device. For HA configurations, you choose one of the devices in the HA pair as the current device.

To change the current site and device:

  1. Tap the Mobile_Hamburger_icon_small.png Hamburger icon to display the current site screen.

    Mobile_hamburger_site_dropdown_menu.png
     
  2. Tap the down arrow next to the current site name to display an actions drop-down menu.

    Mobile_Select_a_site_dropdown.png
     
  3. Tap Select a Site from the drop-down menu to display the Choose Site menu.

    mobile-change-admin-state.png
     
    Field Description
    Device Details of the device.
    Admin State

    Devices on the site are color-coded based on their activation status.

    • Blue (license expiry)—Device license is going to expire.
    • Green (activated)—Device has been activated. Activation publishes the configuration to the device.
    • Grey (not activated)—Device configuration is stored in the Titan cloud and has been deployed, but the device has not been activated.
    • Orange (not deployed)—Device configuration is stored in the Titan cloud, but the configuration has not been deployed.
    • Purple (out of service)
    • Red (down)—The device is down.
    • Yellow (out of sync)—The device is out of sync with Versa Director.
    Operation State

    Operation state shows the device reachability status with Director.

    • Green—Device is reachable.
    • Red—Device is not reachable
    Sync Status

    Sync status shows the device configuration sync status.

    • Green—Device is in sync with Director and Titan device. The Director and Titan device must have the same configuration and the device's operation status must be up.
    • Yellow—Device is out of sync with Director and Titan device.
  4. For HA sites:
    1. Scroll through the site names and tap on the HA site to make it the current site.

      Mobile_HA_choose_device.png

      The screen displays the two devices in the HA pair, the HA Primary and HA Secondary devices.
       
    2. Tap on either HA Primary or HA Secondary to make it the current device.
       
  5. For non-HA sites, scroll through the site names and tap on a site to make it the current site and its device the current device.

After you select the current site and device, Titan Mobile displays one of the following, depending on the activation status of the device.

  • Not Deployed—Titan Mobile displays the Configure screen allowing you to edit network, security, and steering settings for the device.

    manage-wifi-radio.png
     
  • Not Activated—Titan Mobile displays a screen that allows you to either activate the device or switch to the Configure screen.

    Mobile_current_site_deployed_not_activated.png
     
  • Activated—Titan Mobile displays the Device Status screen.

    mobile-dashboard-enterprise.png

Access the Configure Screen

The method you use to access the Configure screen depends on the activation status of the site.

To access the Configure screen:

  1. Make the device to be configured the current device using the procedure in Change Current Site and Device.
  2. Do one of the following based on the activation status of the site:
  • Not deployed—Do nothing. The Configure screen automatically displays when you make an undeployed site the current site.
  • Not Activated—Tap Configure Device.
  • Activated—Tap the Mobile_Configure_Cog_icon.png Configure icon on the dashboard.

    manage-wifi-radio.png

Map View

The All Sites screen defaults to a list view of your sites. To switch to map view, tap the Map icon.

mobile-all-sites.png

Your sites display on a geographic map. Tap a numbered map pin to zoom in on an area. Tap a single pin to make a site the current site.

mobile-map-view.png

Return to list view by tapping the List icon.

Activate an Appliance

The device configuration for an appliance must be deployed before the appliance can be activated. You can deploy a site using Titan Portal. You must use the activation method chosen at deployment to activate the device. To change an appliance's activation method, see Change Activation Method. For more information on create a site and deploy the configuration, see Create a Site and Deploy a Device Configuration.

Note: You must activate both devices in an HA pair. Activate each one separately.

The following video describes how to activate a device using mobile application.

 

Change Activation Method

Activation methods are associated with device configurations and you choose a method at the time you deploy the configuration. After deployment, you can still change the activation method. To change the method between GZTP and another method, you need to undeploy and then redeploy the configuration. You can undeploy using Titan Portal, see Undeploy a Device Configuration in the Titan Portal documentation.

To change the activation method for an appliance:

  1. Make sure the device you wish to activate is the current device. See Change Current Site and Device.
  2. Tap the Mobile_Hamburger_icon_small.png Hamburger icon.
  3. Tap Activation Method.

    Mobil_Hamburger_Menu.png
     
  4. Tap the new activation method, then tap continue.

    Mobile_select_activation_method.png

Enter Serial Number

The serial number is printed on the appliance. When you replace an appliance, you should update the site information with the serial number from the new appliance. 

  1. Make sure the device with the serial number is the current device. See Change Current Site and Device.
  2. Tap the Mobile_Hamburger_icon_small.png Hamburger icon to display the current site. Information for the site appliance will display. For HA sites, two appliances will display.

     Mobile_Serial_Number_01.png
     
  3. Tap Serial #. 
  4. Locate the serial number on the appliance.

    Mobile_Serial_Number_Label_02.png
     
  5. Enter the serial number of the device to activate into the serial number dialog box, then tap Continue. 

    enter-serial-number.png

    Note: If you mistype the serial number or make any mistakes, you must undeploy the device configuration and redeploy it. You cannot undeploy a configuration using Titan Mobile, use Titan Portal instead. See Manage Device License Inventory in the Titan Portal documentation.

 

Activate Using Versable

Titan Mobile uses the Versable capabilities of your phone during the Versable activation process. Make sure that Versable is enabled on your phone. The appliance must also establish an internet connection during activation, so either connect WAN port0 to the internet or ensure that the SIM is inserted for LTE internet connectivity.

To activate an appliance using Versable:

  1.  Put your phone into Versable discovery mode so it can form a pair with the Versa appliance you are activating. Ensure that the appliance is powered on.
  2. Wait while your phone discovers your Versa appliances.


    Mobile_bluetooth_establish_connection_02.png

    A list of Versa appliances available for pairing displays.
     
  3. Tap on the appliance you wish to activate, then tap CONFIRM.

    Mobile_bluetooth_pairing_candidates_03.png
     
  4. Ensure that either the appliance WAN port 0 is connected to the internet or that the SIM card is inserted for LTE.
  5. Tap Activate Device to begin activation. 

    Mobile_bluetooth_activate_04.png

    The Activating screen displays.
     
  6. Wait approximately 10 minutes for your appliance to register, configure and reboot.

    Mobile_bluetooth_registering_05.png

    Mobile_bluetooth_rebooting_07.png

     
  7. After rebooting, the appliance will establish a WAN connection. Wait approximately 5 minutes for the connection to complete.

    mobile-activate-using-bluetooth.png

    After the WAN connection is established, a Device is Ready message displays.
     
  8. Tap Continue to return to the dashboard screen.

    Mobile_bluetooth_device_is_ready_10.png

Activate Using WiFi

Titan Mobile uses a local SSID advertised by your Versa appliance for WiFi activation. Only device models with WiFi capabilities support WiFi activation. Your phone must be physically close enough to the appliance to connect to this SSID. The appliance must also establish an internet connection during activation, so either connect WAN port 0 to the internet or ensure that the SIM is inserted for LTE internet connectivity. The device configuration must be deployed from Titan Portal before you can activate an appliance. 

To activate an appliance using WiFi:

  1. Make sure the device you wish to activate is the current device. See Change Current Site and Device. When you select a deployed device as the current device, Titan Mobile automatically displays the Activate Device screen.

    Mobile_WiFi_Activation_Tap_Activate_03.png
     
  2. Tap Activate Device to begin activation.

    Mobile_WiFi_Activation_Automatic_04.png
     
  3. Make sure your appliance is powered on. Verify that the appliance WAN port 0 is connected to the internet or that the SIM card is inserted for LTE.
  4. Tap Connect to Wi-Fi & Activate. Titan Mobile automatically connects your phone to SSID VERSA-ZTP-WiFi using password VR00M123. Titan Mobile takes you to the FlexVNF Web-UI screen.

    Mobile_WiFi_Activation_FlexVNF_05.png
     
  5. Tap Start Activation in the FlexVNF Web-UI screen. The setup wizard initiates basic configuration. Setup takes 5 to 10 minutes.

    device-activation2.PNG
  6. Wait while the appliance gets ready. Once completed, the Device Activated message displays.

    device-activation3.PNG
     
  7. Tap CONTINUE to return to the dashboard screen.

Activate Using GZTP

You can remotely activate an appliance using GZTP from Titan Mobile. The appliance serial number must be configured and the configuration deployed from Titan Portal before activation. See Enter Serial Number. The appliance must also establish an internet connection during activation, so either WAN port0 must be connected to the internet or the SIM card must be inserted for LTE internet connectivity.

To activate an appliance using GZTP:

  1. Make sure the device you wish to activate is the current device. See Change Current Site and Device. When you select a deployed device as the current device, Titan Mobile automatically displays the Activate Device screen.

    Mobile_WiFi_Activation_Tap_Activate_03.png
     
  2. Tap Activate Device to begin activation. 
  3. Wait approximately ten minutes for the activation to complete.

    device-activation2.PNG
  4. Wait while the appliance gets ready. Once completed, the Device Activated message displays.

    device-activation3.PNG

Troubleshoot Appliance Activation

If the appliance does not successfully establish a connection to the internet or if appliance activation is not successful, you are prompted to try again or contact Versa technical support.

troubleshoot-activation1.PNG

Check the following:

  • Make sure that the optical network terminal (ONT) and appliance are connected to the Ethernet. Note that if you are activating over LTE, connectivity to the ONT is not required.
  • Make sure that the optical network terminal  (ONT) and appliance are plugged in and powered on.
  • Make sure that the appliance is able to receive a strong LTE signal.

Configure Networking

In Titan Mobile, you can view your network settings from the Configure screen. 

Manage WiFi Radio Settings

Versa appliances that support WiFi include WiFi radios, each radio connecting to a WiFi port. One radio connects to Corporate WiFi at port Wi-Fi-1, which accesses the corporate VPN (SD-WAN), and the other connects to Guest WiFi at port Wi-Fi-2, which accesses the internet. This section discusses configuring radio settings such as SSID and bandwidth. To configure IP addresses for devices connecting to these ports, see Configure WiFi Ports.

To change WiFi radio settings:

  1. Make sure the device to be configured is part of the current site. See Change Current Site and Device.
  2. Access the Configure screen. See Access the Configure Screen.
  3. Tap the Network tab.

    manage-wifi-radio.png
     
  4. Tap the WiFi box to open the Wireless Networks screen.

    Mobile_WiFi_Toggle.png
     
  5. By default, both corporate and guest WiFi SSIDs are advertised by the appliance. To stop the advertisements, tap the toggle located next to Corporate Wi-Fi or Guest Wi-Fi, to the off position.

The Wireless Networks screen displays the assigned SSIDs and changes when you modify them. In the above example, the corporate WiFi SSID is Corporate and the guest WiFi SSID is Guest.

To edit the settings for the corporate or guest WiFi radio:

  1. Tap the SSID for either Corporate WiFi or Guest WiFi in the Wireless Networks screen.

    mobile-corporate-wifi.png
     
  2. Tap in the SSID and Passphrase fields to clear the default text, and then enter thee new credentials. Tap Show to view the password, and tap Reset to enter a new password. Note that the WiFi SSID cannot be more than 32 characters, and the password must be from 8 through 25 characters. The password is case-sensitive and should match the password you use for all connected devices.
  3. Select a WiFi channel.
    1. Select a Radio frequency:
      • Dual Band (default)
      • 2.4 GHz
      • 5 GHz
    2. Tap the box to the right of Channel Selection to select a WiFi channel from the list:

• Dual Band

  • Auto

• 2.4 GHz

  • Auto (default)
  • Channel 1 through Channel 11

mobile-corporate-wifi-2.4ghz.png

• 5 GHz

  • Auto (default)
  • Channel 36 through Channel 165

mobile-corporate-wifi-5ghz.png

  1. Tap Add to save the settings, and then tap the checkmark on the Wireless Networks screen when prompted. Tap Save in the popup window to publish the changes, or tap Quick Picks to restore the default settings.

Configure a LAN Connection

To configure LAN connections to an appliance:

  1. Make sure the device you wish to configure is part of the current site. See Change Current Site and Device.
  2. Access the Configure screen. See Access the Configure Screen.
  3. Tap the Network tab.

    manage-wifi-radio.png

  4. Tap the LAN box in the Configure Network screen. The LAN screen displays.

    Mobile_LAN_screen.png


    From the LAN screen, you can configure Ethernet ports, WiFi ports, port forwarding, or reserve an IP address by following the instructions below.

Configure Ethernet Ports

You can configure subnet, DHCP, and name server information for Ethernet ports. 

To configure parameters for an Ethernet port:

  1. From the LAN screen, tap Ethernet Ports.

    ethernet-ports.png
     
  2. Choose your port number from the drop-down menu.
  3. To enable VLAN tagging, slide the toggle to the On position.
  4. To set the interface address, enter the IP address and mask in the Interface portion of the screen. 
  5. To configure DHCP server, tap DHCP Server then enter information for the following fields.
     
    Field Description
    IP Subnet Enter a valid IP prefix and length. The length must be /25 using CIDR subnet mask notation, for example, 172.16.4.0/25.

    IP Start Range

    		 Enter the IP address at the beginning of the DHCP address pool.

    IP End Range

    		 Enter the IP address at the end of the DHCP address pool.

    When configuring DHCP you have the option to manually configure a DNS name server. By default, a primary and a secondary DNS name server are configured automatically.

  6. To manually configure a DNS name server, tap Manual.

    Mobile_name_server_manual.png

  7. Enter information for the following fields.

    Field Description
    Primary Server Address Enter the IP address of the primary DNS server.
    Secondary Server Address Enter the IP address of the secondary DNS server.
  8. To configure DHCP relay, tap DHCP Relay on the Ethernet Ports screen and then enter the relay IP address.

    Mobile_dhcp_relay.png

  9. To enter vendor-specific DHCP option codes, tap DHCP Client Options and then tap + DHCP Option to add the option to the screen.

    Mobile_dhcp_client_options.png

    Field Description
    Vendor ID (optional) 

    Enter vendor ID. 
    Code   Enter DHCP option code. Valid options are 42 (NTP server), 43 (vendor specific), or 66 (TFTP server).
    Type

    Enter data type of the value in the Value field. These are the system-defined data types:

    • Boolean
    • FQDN
    • IPv4-address
    • String
    Value

    Enter value for the option code in the Code field. 

  10. To save your LAN settings:

    1. Tap the checkmark at the top of the LAN screen to save the changes.

    2. Tap Save in the popup window to save the configuration. A confirmation message displays.

Configure WiFi Ports

You can assign a range of IP addresses to each WiFi port. To configure WiFi radio settings, such as SSID for these ports, see Manage WiFi Radio Settings. You can configure WiFi ports only for WiFi supported device models.

To configure WiFi ports:

  1. From the LAN screen, tap WiFi Ports.

    Mobile_wifi_ports.png
     
  2. Tap the drop-down menu to the right of Quick Picks, then tap the WiFi port number.
  3. To set the interface address, enter the IP address and mask in the Interface portion of the screen. 
  4. To configure DHCP server, tap DHCP Server then enter information for the following fields.
     
    Field Description
    IP Subnet Enter a valid IP prefix and length. The length must be /25 using CIDR subnet mask notation, for example, 172.16.4.0/25.

    IP Start Range

    		 Enter the IP address at the beginning of the DHCP address pool.

    IP End Range

    		 Enter the IP address at the end of the DHCP address pool.

    When configuring DHCP you have the option to manually configure a DNS name server. By default, a primary and a secondary DNS name server are configured automatically.

  5. To manually configure a DNS name server, tap Manual.

    Mobile_name_server_manual.png

  6. Enter information for the following fields.

    Field Description
    Primary Server Address Enter the IP address of the primary DNS server.
    Secondary Server Address Enter the IP address of the primary DNS server.

  7. To configure DHCP relay, tap DHCP Relay on the WiFi Ports screen.

    Mobile_dhcp_relay.png

  8.  Enter the relay IP address.

  9. To save your WiFi port settings:

    1. Tap the checkmark at the top of the Wi-Fi Ports screen to save the changes.

    2. Tap Save in the popup window to save the configuration. A confirmation message displays.

Configure Port Forwarding

NAT port forwarding, also called port mapping, redirects packets from one address and port number pair to another while the packets are traversing the appliance. To allow incoming traffic to reach its destination in the LAN, you configure port forwarding rules. Port forwarding is not enabled by default, you must configure a rule. When a rule is created, it is automatically enabled.

To configure a port forwarding rule:

  1. From the LAN screen, tap Port Forwarding to display the Port Forwarding screen.

    Mobile_port_forwarding.png

     
  2. Tap + Rule to display the Port Forwarding Add Rule screen.

    lan-port-forwarding.png
     
  3. Enter information for the following fields.
     
    Field Description
    Rule Name Enter a name for the rule.
    Type Select Destination NAT or Source NAT from the drop-down menu.
    Interface Select an interface from the drop-down menu.
    Internal Port Enter a port number. You can configure a single port number or a range of port numbers; for example, 100 or 100-150. The type of internal port you configure (single or range) must be the same as the type of external port.
    Internal IP Enter an internal IP address or IP address range. The IP addresses must fall within the start and end IP address range of any of the LAN ports. The internal IP type (single or range) must be the same as the external IP type.
    External Port Enter a port number. You can configure a single port number or a range of port numbers;  for example, 100 or 100-150. The type of external port you configure (single or range) must be the same as the type of internal port.
    External IP Enter an external IP address or IP address range. The IP addresses must fall within the start and end IP address range of any of the LAN ports. The external IP type (single or range) must be the same as the internal IP type.
    Protocol Select TCP, UDP, or ANY.
  1. Tap Add at the bottom of the screen to save the rule to your screen.
  2. If needed, tap the X icon next to the rule to delete the rule. 
  3. To save your port forwarding settings:

    1. Tap the checkmark at the top of the Port Forwarding screen to save the changes.

    2. Tap Save in the popup window to save the configuration. A confirmation message displays.

Device IP Address Reservation

To permanently assign IP addresses, you can reserve specific addresses in the DHCP pool. To reserve an IP address for a device, you can either add a new device by creating a rule or tap the Add Devices icon to add devices that are already connected. You can add only the devices connected through LAN.

To reserve an IP address for a device:

  1. From the LAN screen, tap Device IP Address Reservation to display the Device IP Address Reservation screen.

    mobile-device-ip-address-reservation.png
  2. Tap + Rule to display the Device IP Address Reservation Add Rule screen, and enter information for the following fields.

    device-ip-address-reservation.png
     
    Field Description
    Rule Name Enter a name for the rule.
    Interface Select a LAN interface.
    IP Address Enter the IP address to reserve.
    MAC Address Enter the MAC address of the device for which you are reserving the IP address.
  3. Tap Add to save the rule to your screen.
  4. To save your Device IP Address Reservation settings:
    1. Tap the checkmark at the top of the Device IP Address Reservation screen to save the changes.
    2. Tap Save in the popup window to save the configuration. A confirmation message displays.

Configure WAN and LTE Settings

To configure WAN and LTE settings from the Titan Mobile application:

  1. Make sure the device to be configured is part of the current site. See Change Current Site and Device.
  2. Access the Configure screen. See Access the Configure Screen.
  3. Tap the Network tab.

    manage-wifi-radio.png 

    From the Network tab on the Configure screen, you can edit WAN or LTE settings. Proceed to the instructions below.

Configure a WAN

To configure WAN settings:

  1. From the Network tab on the Configure screen, tap WAN to open the WAN screen.

    mobile-configure-wan.png
     
  2. Select a WAN interface from the drop-down menu. To add or delete a WAN interface, see Configure WAN Connections in the Titan Portal documentation.
  3. Use the toggle switch to switch a WAN interface on or off. Note that some WAN interfaces cannot be turned off.
  4. To choose a circuit role, tap Primary or Hot Standby. When a WAN interface is used as a hot standby, you can create rules to steer traffic on the interface. If the primary interface is down, Titan sends only direct internet access (DIA) traffic to the interface.
  5. Choose the link mode:
    • Auto (defalut)
    • Half-duplex
    • Full-duplex
  6. Choose the link speed:
    • Auto (default). Use for a link speed greater than 1 Gbps.
    • 10 Mbps
    • 100 Mbps
    • 1 Gbps
  7. Choose the transport domain, depending on the WAN connection:
    • Internet
    • MPLS
  8. Enter the actual bandwidth purchased from the service provider. Uplink bandwidth refers to the traffic from the branch to the outside network.
  9. Enter the actual bandwidth purchased from the service provider. Downlink bandwidth refers to the traffic from the outside network to the branch.
  10. To choose a tunnel type, tap the drop-down menu under Tunnel Selection, and then tap a tunnel type.
    • Internet Only—Direct traffic to DIA only.
    • SD-WAN Only—Direct traffic to the SD-WAN VPN only.
    • SD-WAN & Internet (DIA) Split Tunnel—Direct SD-WAN traffic to the SD-WAN VPN, and direct Internet traffic to DIA.
  11. Tap to choose a DHCP or Static network address. By default, the DHCP address and gateway are set to Auto.
  12. If you choose to configure a static address, enter information for the following fields.
     
    Field Description
    Address Enter a valid IP address and mask.
    Gateway Enter IP address of the gateway.
  13. To enter name server addresses, tap Name Servers (DNS), and enter information for the following fields:

    Mobile_name_servers.png
     
    Field Description
    Primary Enter the IP address of the primary DNS name server.
    Secondary Enter the IP address of the secondary DNS name server.
  14. To change Point-to-Point Protocol over Ethernet (PPPoE) settings, see Manage PPPoE Settings.
  15. Tap the checkmark.
  16. Tap Save in the popup window to save the settings.

Manage PPPoE Settings

Note that you can configure and enable PPPoE on a device before the device is deployed.

Each WAN has two PPPoE options. The PPPoE username and password configured on the WAN interface must match settings on the WAN server to be active; otherwise, PPPoE is inactive. You cannot remove or add a new PPPoE instance after a device has been deployed, but you can edit the PPPoE username and password at any time.

When PPPoE is active, you can monitor the estatus within the WAN interface from the Monitoring screen. You can also perform a speed test and view steering options from the Speed Test and Steering screens.

To manage PPPoE settings:

  1. Make sure the device to be configured is part of the current site. See Change Current Site and Device.
  2. Access the Configure screen. See Access the Configure Screen.

    manage-wifi-radio.png
  3. From the Network tab on the Configure screen, tap WAN to open the WAN screen.

    mobile-manage-pppoe.png
  4. Select a WAN interface from the drop-down menu.
  5. To enable or disable PPPoE, slide the PPPoE toggle On or Off.
  6. To create a PPPoE instance, tap the down arrow next to the toggle to expand the PPPoE section.

    mobile-manage-pppoe-ethernet.png
  7. Enter information for the following fields.
     
    Field Description
    Interface Type

    Select an interface type:

    • Ethernet
    • xDSL—xDSL is available only for DSL devices enabled on CSG300 series and CSG1000 series appliances.

      mobile-manage-pppoe-xdsl.png
      • Select a multiplexing type:
        • LLC
        • VC-MUX
      • xDSL Profile:
        • Virtual Path Indicator (VPI)—Enter the virtual path indicator.
          Range: 0 through 256
        • Virtual Character Indicator (VCI)—Enter the Virtual character indicator.
          Range: 32 through 65535; 0 through 31 are reserved
        • VLAN Tag—Enter the VLAN ID configured for the xDSL line.

    If xDSL is enabled, the WAN shows WAN1_xDSL instead of WAN1_PORT0.
    SD-WAN & Internet

    Select an option from the drop-down menu:

    • Internet Only—Direct traffic to DIA only.
    • SD-WAN Only—Direct traffic to the SD-WAN only.
    • SD-WAN & Internet (DIA) Split Tunnel—Direct SD-WAN traffic to the SD-WAN, and direct Internet traffic to DIA.
    Username Enter the username.
    Password Enter the password.
  8. Tap the checkmark to save the settings.
  9. Tap Save in the popup window.
  10. To add an additional instance, tap + PPPoE.
  11. To edit an existing instance, tap the Pencil icon next to the instance name.

Configure LTE and APN Settings

Note that you can configure LTE only before you deploy an appliance.

The Network Address and Name Server are set to Auto by default. The Access Point Name (APN) is also set to Auto by default, but you can change APN settings manually at any time.

To change LTE settings:

  1. Make sure the device to be configured is part of the current site. See Change Current Site and Device.
  2. Access the Configure screen. See Access the Configure Screen.

    manage-wifi-radio.png
     
  3. From Network tab of the Configure screen, tap the LTE box.

    mobile-lte.png
     
  4. Select an LTE interface from the drop-down list.
  5. Slide the toggle to turn the LTE Off or On.
  6. Tap a circuit role:
    • Primary—SD-WAN and direct DIA traffic is sent through the interface.
    • Hot Standby—When used as a hot standby, you can create rules to steer traffic on the interface. If the primary interface is down, Titan sends only DIA traffic to the interface.
    • Cold Standby—The interface is operationally down. No traffic flows on the interface until the primary interface is detected as down.
  7. Enter the maximum transmission unit (MTU) value. The range is 72 through 9000 bytes.
  8. Enter the actual bandwidth purchased from the service provider. Uplink bandwidth refers to the traffic from the branch to the outside network.
  9. Enter the actual bandwidth purchased from the service provider. Downlink bandwidth refers to the traffic from the outside network to the branch.
  10. Select a tunnel type from the drop-down menu:
    • Internet Only—Direct traffic to DIA only.
    • SD-WAN Only—Direct traffic to the SD-WAN VPN only.
    • SD-WAN & Internet (DIA) Split Tunnel—Direct SD-WAN traffic to the SD-WAN VPN, and direct Internet traffic to DIA.
  11. Tap the down arrow next to Network Address. By default, the network address and gateway are set to Auto.
  12. Tap the down arrow next to Name Servers (DNS). By default, the primary and secondary names are set to Auto.
  13. To change APN settings, tap Manual and then enter information for the following fields.

    mobile-lte-apn.png
     
    Field Description
    Access Point Name (APN) Enter the access point name (APN) you received from your service provider.
    PIN For a USB modem that is locked with a PIN, enter the PIN number.
    Username Enter the username provided by the service provider to use to access the wireless WAN. This username is used when a CDMA modem prompts for a username.
    Password Enter the password provided by the service provider to access the wireless WAN. This password is used when a CDMA modem prompts for a password. Tap Show/Hide to view the new password.
  14. Tap the checkmark to save the settings.
  15. Tap Save in the popup window to save the configuration.

Configure Security

By default, appliance security is enabled and set to Standard. You can customize security settings before or after you activate the appliance.

To change security settings:

  1. Make sure the device you wish to configure is part of the current site. See Change Current Site and Device.
  2. Access the Configure screen. See Access the Configure Screen.
  3. Tap the Security tab.

    Mobile_security_pt_one.png
    Mobile_security_pt_2.png
     

From the Security tab, you can configure firewall policies and manage the security profile definition as described below. 

Manage Firewall Policies

To manage firewall policies:

  1. From the Security tab of the Configure screen, tap Firewall Rules to open the Firewall Rules screen.

    mobile-firewall-policies-rules.png

    The existing firewall rules display. Rules are numbered in the order that they are processed. The configuration includes the following default rules:
    • Allow_From_SDWAN
    • Allow_From_Trust
    • Allow_To_SDWAN
    • default_security_rule
  2. To view rule details, tap a rule name. When finished, tap the < Back arrow to return to the Firewall Rules screen.
  3. To add a new rule, tap + Rule.

    mobile-firewall-rules.png
     
  4. in the Rule Name field, enter a name for the rule.
  5. To turn the rule Off or On, slide the toggle.
  6. There are 4 types of match criteria. Tap Protocol, Address, Hostname, or Application to add details for that criteria type. Match criteria details are listed in the Match Criteria for Rules section.
  • Protocol—Select a protocol from the list.
  • Address—Tap the checkboxes, and enter the source and destination IP addresses, and subnets.
  • Hostname—Tap the checkboxes, and enter the source and destination hostnames.
  • Application—Tap Click Here to Add or Modify Applications to add or modify applications. Check or uncheck applications, tap Add, and then tap OK in the popup to include an application criteria in the rule.
  1. To specify the scope, enter information for the following fields in the Scope section of the screen.
     
    Field Description
    Type Select the type. Zone is the only type.
    Source Zone

    Tap the down arrow in the first Please Select field. A popup window displays the configured interfaces and tunnels. Select a source zone and then tap Continue.

    mobile-firewall-policies-source-zone.png
    Arrow Select the connection type:
    • one-way connection
    • two-way connection
    Destination Zone

    Tap the down arrow in the second Please Select field. A popup window displays the configured interfaces and tunnels. Select a destination zone and then tap Continue.
     
    mobile-firewall-policies-destination-zone.png
  2. To specify rule behavior, select one of the following for the Action section of the screen.
     
    Field Description
    Deny Tap if the rule denies the match criteria in the scope.
    Allow Tap if the rule allows the match criteria in the scope.
    Apply Security Profile

    Tap to display the Apply Security Profile screen. Use the drop-downs to select the security level for each category.


    Mobile_apply_security_profile.png
  3. Tap Add to add the rule. The rule is added to the Firewall Rules screen.
  4. Tap the checkmark to save the changes.
  5. Tap Save in the popup window to save the configuration. A confirmation message displays.

Match Criteria for Rules

You can use the following match criteria types in a rule:

  • Protocol
  • Address
  • Hostname
  • Application

mobile-firewall-rules.png

To specify match criteria:

  1. Protocol
    1. Tap the Protocol tab to display the protocol window.

      match criteria-protocol.png
       
    2. Tap the Please Select drop-down menu, then select a protocol. Titan Portal automatically populates the next field with common port numbers.
    3. If needed, tap the port number field and edit the port number range.
       
  2. Address
    1. Tap the Address tab to display the address window.
    2. Tap the Source and/or Destination checkboxes to select, and then tap the Source and/or Destination fields to enter IP address(s). 

      steering-rule-match-address.png
    3. In the Edit Source Address window, enter a source IP address in CIDR format, and then tap the  icon to add. You can add multiple IP addresses. Use the  icon to remove an IP address from the list.

      security-rule-address-source.png
       
    4. Click Continue
    5. In the Edit Destination Address window, enter a destination IP address in CIDR format, and then tap the  icon to add. You can add multiple IP addresses. Use the  icon to remove an IP address from the list.

      steering-rule-address-destination.png
       
    6. Click Continue
       
  3. Hostname
    1. Tap the Hostname tab to display the Hostname window.
    2. Tap the Source and Destination checkboxes, and then tap the Source and/or Destination fields to enter hostnames. 

      steering-rule-match-hostname.png
    3. In the Edit Source Hostname window, enter a source hostname, and then tap the  icon to add. You can add multiple hostnames. Use the  icon to remove a hostname from the list.

      steering-rules-hostname-source.png
    4. Click Continue
    5. In the Edit Destination Hostname window, enter a destination hostname, and then tap the  icon to add. You can add multiple hostnames. Use the  icon to remove a hostname from the list.

      steering-rules-hostname-destination.png
    6. Click Continue.
       
  4. Application
    1. Tap the Application tab and then tap the Click here to add or modify Applications link.

      match criteria-application.png
       
    2. In the Add Application window, select application type and then click Add.

      match criteria-application1.png

      You can also search and choose a specific application.

      steering-rule-match-application.png

Configure the Security Profile Definition

The security profile definition includes specifications for URL allowance and blocking, antivirus protection, and the intrusion prevention system.

To configure the security profile definition:

  1. Make sure the device you wish to configure is part of the current site. See Change Current Site and Device.
  2. Access the Configure screen. See Access the Configure Screen.
  3. Tap the Security tab.

    Mobile_security_pt_one.png
    Mobile_security_pt_2.png


You can configure URLs, antivirus settings, and the intrusion prevention system from the Security Profile Definition section of the screen using the instructions below.

Configure Blacklisted URLs

  1. From the Security tab of the Configure screen, tap Blacklisted URLs to display the Blacklisted URLs screen.

    Mobile_blacklisted_url.png
     
  2. Enter the URL that you would like to block into the Add URLs field. You can also enter multiple URLs by separating them with a comma.
  3. Tap + Add URL to add your entry to the blacklist.

To delete URLs from the list, tap the X next to the URL.

Configure Whitelisted URLs

  1. From the Security tab of the Configure screen, tap Whitelisted URLs to display the Whitelisted URLs screen.

    Mobile_whitelisted_url.png
     
  2. Enter the URL that you want to allow on your network in the Add URLs field. You can also enter multiple URLs by separating them with a comma. 
  3. Tap + Add URL to add your entry to the whitelist.

To delete URLs from the list, tap the X next to the URL. 

Configure URL Categories

Versa Operating SystemTM (VOSTM) devices categorize and continuously update URLs, and they create a database to store the URL information. The URL cloud database comprises more than 31 billion URLs, and the local database can store up to 20 million URLs. The URL information includes a URL category and a reputation. 

Specifying URL categories allows you to choose a low, medium or high filtering level for malicious or suspicious websites or online activity. 

To manage URL categories:

  1. Tap the Security tab on the Configure screen to display the Security screen. The URL section of the screen displays the URL categories.

    Mobile_security_pt_2.png

    Categories are grouped into Low, Standard, and Advanced levels. 
     
  2. Tap Low, Standard, or Advanced to change category level. The reputation level changes in tandem with the category level.
  3. To edit a category level, tap the level to display a Pencil icon then tap the Pencil icon to display the Category screen.

    Mobile_category.png
  4. Search for a category in the field provided, or scroll to view the list of categories. You can tap the Information icon to read a description of the category.
  5. Tap the box to make your selection, either Blocked or Alert & Confirm. You can also tap Reset to clear all categories.
  6. Tap the checkmark at the top right side of the screen to save your changes.
  7. Tap Save in the pop-up window to save the configuration.

Configure Reputations

You choose a reputation level of Low, Standard, or Advanced in the Reputation area of the Security screen. These levels are assigned behaviors based on a URL's reputation label of Trustworthy, Low Risk, Moderate Risk, Suspicious IP, or High-Risk IP. The reputation labels are based on reputation values of 0 to 100, which are assigned to URLs in the URL cloud database. 

The reputation level of Low, Standard, or Advanced is set in tandem to the category level above.

To manage reputation settings:

  1. Tap the Security tab on the Configure screen to display the Security screen. The URLs section of the screen displays the URL reputation.

    Mobile_security_pt_2.png
  2. Tap the Pencil icon next to the reputation level to edit reputation actions. 

    Mobile_reputation.png
  1. Tap the down arrow for each entry to read the risk description:
  • Trustworthy
  • Low Risk
  • Moderate Risk
  • Suspicious IP Address
  • High-Risk IP Address
  1. Tap the red, yellow, or blue icon to choose whether the risk level should be blocked, asked about, or allowed.
  2. Tap the checkmark in the top right side of the screen to save your settings.
  3. Tap Save in the pop-up window to save the configuration.

View Antivirus Security Settings

The antivirus security is enabled on devices with advanced security and secure application optimization license tiers. Contact MSP or reseller to upgrade your software license tier.

  1. Tap the Security tab on the Configure screen to display the Security screen. The Antivirus section of the screen displays the antivirus settings.

    Mobile_antivirus.png
     
  2. Tap the toggle to turn antivirus On or Off.
  3. Tap an antivirus level to change the setting:
    • Low—Web traffic
    • Standard–Email attachments
    • Advanced—Web traffic and email attachments 
  4. Tap the checkmark in the top right side of the screen to save your settings.
  5. Tap Save in the pop-up window to save the configuration.

Configure the Intrusion Prevention System

The IPS is enabled on devices with advanced security and secure application optimization license tiers. Contact MSP or reseller to upgrade your software license tier.

  1. Tap the Security tab on the Configure screen to display the Security screen. The Intrusion Prevention System section of the screen displays the IPS settings.

    Mobile_intrusion_prevention_system.png
     
  2. Tap the toggle to turn the IPS On or Off.
  3. Tap Low, Standard, or Advanced to change the IPS level.
    • Low—All client-side attack detection
    • Standard—Standard Recommended Profile. This is the protection level recommended by Versa Networks for providing adequate security and performance.
    • Advanced—All attack rules
  4. To choose a non-standard IPS profile, tap the Pencil icon next to the IPS level to display the IPS screen.

      Mobile_ips_profile.png
     
  5. Tap the toggle after an IPS profile name to choose a new profile. You can choose only one profile.
     
    Field Description
    All Anomaly Rules Load all the anomaly signatures.
    All Attack Rules Load all attack signatures. This is the default protection provided when you choose the Advanced setting.
    Client Protection Load all client-side attack detection. This is the default protection provided when you choose the Low setting.
    Database Profile Load the Oracle database server vulnerability signatures.
    ICS Profile Load the Industrial Control system (ICS) vulnerability signatures.
    Linux OS Profile Detect all attacks related to Linux OS.
    MAC OS Profile Detect all attacks related to MAC OS.
    Malware Profile Detect all antivirus attacks.
    Server Protection Detect server-side attacks.
    Windows OS Profile Detect attacks specific to Windows OS.
  6. Tap the checkmark at the top right side of the screen to save your settings.
  7. Tap Save in the pop-up window to save the configuration.

Configure Steering

You adjust steering settings to optimize the flow of network traffic.

Note: Spoke sites display both the SD-WAN Steering and Internet Steering tabs. Non-spoke sites display only the SD-WAN Steering tab.

To edit steering settings:

  1. Make sure the device you want to configure is part of the current site. See Change Current Site and Device.
  2. Access the Configure screen. See Access the Configure Screen.
  3. Tap the Steering tab to display the Steering screen.

    steering-profiles.png

From the Steering screen, you can steer the following types of traffic:

  • Business Critical
  • Default
  • Low Priority
  • Real Time

Create a Steering Rule

To create a new steering rule:

  1. Tap the Steering tab and then Rules tab to display the Steering screen.

    steering-rules.png
  2. Tap + Rule to display the Add Rule screen, and enter information for the following fields.

    mobile-sdwan-steering-add-rule.png
     
    Field Description
    Rule Name Enter a name for the rule.
    Match Criteria

    There are 4 types of match criteria. Tap Protocol, Address, Hostname, or Application to add details for that criteria type. Match criteria details are listed in the Match Criteria for Rules section.

    • Protocol—Select a protocol from the list.
    • Address—Enter a valid IP address and port number or range.
    • Hostname—Enter a valid hostname.
    • Application—Tap Click Here to Add or Modify Applications to add or modify applications. Check or uncheck applications, tap Add, then tap OK in the pop-up to include an application criteria in the rule.
    Scope (Group of Fields)  
    • Source Zone

    Tap the down arrow in the Please Select field. A popup window displays the configured interfaces and tunnels.

    Select a type:

    • SD-WAN
    • Untrust
    • Wired LAN
    • Wireless LAN


    mobile-sdwan-steering-add-rule-source.png
    • Arrow

    Choose a connection type:

    • one-way connection
    • two-way connection.
    • Destination Zone

    Tap the down arrow in the Please Select field. A popup window displays the configured interfaces and tunnels. Select the type:

    • SD-WAN
    • Untrust
    • Wired LAN
    • Wireless LAN


    mobile-sdwan-steering-add-rule-destination.png

    In Steering rules for SD-WAN, you cannot select the destination zone as SD-WAN is based on source zone only. Destination zone is available only for spoke device for DIA steering. 
    Select Profile

    Select a profile. To create a new profile, see Create a Steering Profile.

    • Real Time
    • Business Critical
    • Default
    • Low Priority
  3. Tap Add. The rule is saved to the screen but not the Titan cloud.
  4. Tap the checkmark to save the settings.
  5. Tap Save in the popup window to save the configuration.

Create a Steering Profile

The actions available on the Real Time screen are identical to the Business Critical, Default, and Low Priority screens. The examples below use the Real Time screen.

To create a new profile:

  1. Tap a steering category. The choices are Real Time, Business Critical, Default, and Low Priority.
  2. Tap + Profile to display the Add Profile screen, and enter information for the following fields.

    mobile-sdwan-steering-add-profile.png
     
    Field Description
    Profile Name Enter a name for the profile.
    Select Circuit

    Select WAN interface and circuit priority.

    steering-select-circuit.png
    Next Hop

    Select the next hop:
     

    mobile-sdwan-steering-add-profile-next-hop.png

    • Optimization—Enable all application traffic to select the best path.
      • Enable—Set to enable if the profile is mapped to SD-WAN policy with at least one application in the match criteria.
      • Disable—Set to disable if the SD-WAN policy does not have any applications in the match criteria.
    • Select Gateway—Select one or more next hops from Versa-hosted SASE gateways.
    • Select Device List—Select one or more next hops from SD-WAN sites in the network.
    • Select Circuits—Select one or more WAN links on the device.
    Circuit Selection Criteria

    Tap the circuit selection criteria, and then select:

    • Latency—Tap Low, or tap Ms, to specify the latency, in milliseconds.
    • Packet Loss—Tap Low, or tap Percentage, to specify the packet loss, as a percentage.
    • Delay Variation—Tap Low, or tap Percentage, to specify the delay variation, as a percentage.
    Loss Recovery

    Select the loss recovery method:

    • Forward Error Correction (FEC)
    • Packet Replication
    Load Balance

    Select the load-balancing mechanism:

    • Per Flow
    • Per Packet
  3. Tap Add. The profile is saved to the screen but not the Titan cloud.
  4. Tap the checkmark to save the settings.
  5. Tap Save in the popup window to save the configuration

Monitor Appliance Status

You use the Titan Mobile dashboard to monitor the status of activated appliances.

To monitor a site:

  1. Make sure the site you wish to monitor is the current site. See Change Current Site and Device. 
  2. Tap the Dashboard icon in the bottom menu bar.

The Dashboard screen displays general appliance status for the current site and information about the network, network security, and deployed appliances. If the network, network security, and appliances are operational and active, the status message Everything looks good displays. If there are any issues with network, security, or devices, an alert displays.

The following sections describe how to monitor network, security, and appliance settings from the Titan Mobile dashboard.

Monitor Network Status

You monitor appliance status and activity for activated appliances from the Titan Mobile dashboard.

To monitor appliance status:

  1. Tap the Dashboard icon in the bottom menu bar. A message displays describing system status. If there are alerts on the system, you are prompted to investigate.

    Mobile_Monitor_Network_Settings_01.png
     
  2. Tap Network to check the status of the WAN, LTE, and LAN interfaces.

    Mobile_monitor_network_status1.png
  1. On the Network screen, the WAN, LTE, and LAN status is displayed as follows:
  • Internet WAN status—ON or OFF, status Up or Down. The IP address is visible only when the interface is ON.
  • LTE status—ON or OFF, status Up or Down. Strength Strong.
  • Internet LAN status—ON or OFF, status Up or Down. 
  1. Tap Routes to check the status of the routing table. To find a route, use the Search feature.

    Mobile_monitor_network_status_routes.png
  2. To monitor a WAN connection, on the Network screen, tap WAN, and then tap Ping to check that the router is available and connected. Enter a valid hostname or IP address, and then tap Start.

    Mobile_monitor_network_status_ping.png

    The following sample output displays a summary of the ping command.

    Mobile_monitor_network_status_ping_output.png
  3. Tap Traceroute to measure packet transit delays across the network. Enter a valid hostname or IP address, and then tap Start.

    Mobile_monitor_network_status_traceroute.png

    The following sample output displays a summary of the traceroute command.

    Mobile_monitor_network_status_traceroute_output.png
     
  4. To monitor a LAN connection, on the Network screen, tap LAN, and then tap Ping to check that the router is available and connected. Enter a valid hostname or IP address and select a LAN interface, and then tap Start.

    mobile-network-lan-status.png

To display more information about an interface's circuits and the applications running on the interface, tap the > to the right of the interface's name.

View WAN Bandwidth Usage

When an appliance is activated, you can view bandwidth usage:

  1. Tap the interface and then tap Access Circuit to view bandwidth usage for VPN (SD-WAN) and Dedicated Internet Access (DIA). The graph displays the bps time interval in Minutes, Hours, and Days:
  • Last 15 minutes
  • Last 30 minutes
  • Last 1 hour
  • Last 12 hours
  • Last day
  • Last 7 days

The following is an example of VPN (SD-WAN) bandwidth information shown on the WAN1 > Access Circuit screen. Tap the Mobile_Refresh_Icon.png Refresh icon to display the most current information.

Mobile_Monitor_03.png
 

The following is an example of Internet (DIA) bandwidth information seen on the WAN1 > Access Circuit screen. Tap the Mobile_Refresh_Icon.png Refresh icon to display the most current information.

Mobile_Monitor_04.png

  1. Tap to select the time interval in the WAN1 > Access Circuit Time Interval Options popup window.
  2. Tap OK to save your selection.

    Mobile_Monitor_05.png

View Application Bandwidth Usage

Tap the interface and then tap Applications to view application bandwidth used. The graph displays the bps time interval in Minutes, Hours, and Days. You can sort the following details in the pie chart:

  • Application
  • Session
  • Bandwidth RX (bps)
  • Bandwidth TX (bps)

To display the most current status, tap the Mobile_Refresh_Icon.png Refresh icon.

Mobile_Monitor_06.png

Monitor Security Status

Tap Dashboard > Security to view the following data on the Security screen:

  • URL category
  • URL Reputation
  • Bandwidth Usage

To see the most current status, tap Refresh.

View the URL Category

Tap Security > URL Category to view URL browsing analytics in graph form. All sites that are blocked (blacklisted) during URL Category configuration are recorded here in 7-day summary. 

  • Tap the day of the week to view records specific to that day.
  • Tap Category and Count to view lists of browsed websites that have been blocked.
  • Tap the graph to check status in pie chart format. 

To see the most current status, tap the Mobile_Refresh_Icon.png Refresh icon.

url-category-denied.png

View URL Reputation Settings

Tap Security > URL Reputation to view URL risk levels in a pie chart:

  • High-Risk IP Address
  • Suspicious IP Address
  • Moderate Risk
  • Low Risk
  • Trustworthy

Risk Hits and Percentage show statistics relating to information shown in the pie chart. Tap the pie chart or the entries in the URL Reputation list to view individual website links. 

To see the most current status, tap the Mobile_Refresh_Icon.png Refresh icon.

url-reputation-denied.png

Monitor Device Status

Tap Dashboard > Device to monitor the following information:

  • Appliance Information
  • Bandwidth Usage 

Monitor Appliance Information

Tap Dashboard > Device Information to view disk, CPU, and memory usage statistics. Tap the Mobile_Refresh_Icon.png Refresh icon to see the most current data.

The following example shows the device information in graph form. 

To see the most current status, tap Refresh.

Mobile_Device_Info_Graphic.png

The following is an example of CPU usage in graph form. 

To see the most current status, tap the Mobile_Refresh_Icon.png Refresh icon.

Mobile_Device_Info_CPU.png

 

The following is an example of disk usage in graph form. To see the most current status, tap the Mobile_Refresh_Icon.png Refresh icon.

Mobile_Monitor_Disk_Usage.png

 

The following is an example of memory usage in graph form. To see the most current status, tap the Mobile_Refresh_Icon.png Refresh icon.

Mobile_Monitor_Memory_Usage.png

View Bandwidth Usage

Tap Dashboard > Bandwidth Usage to manage the following:

  • Tap the pie chart to view a list of applications.
  • View and sort entries in the Application Name, Bandwidth, and Sessions columns.

To see the most current status, tap the Mobile_Refresh_Icon.png Refresh icon.

Mobile_View_Bandwidth_Usage.png
 

View Connected Devices 

To view user devices that are connected to the appliance, tap the Connected Devices icon in the bottom menu bar.

Mobile_View_Connected_Devices.png

Troubleshoot an Appliance

You can troubleshoot the following issues from the Titan mobile application:

  • Internet connection
  • WiFi connection
  • Slow connection
  • Website access

Use Troubleshooting Tools

To troubleshoot active sites on Titan Mobile:

  1. Make sure the site you wish to troubleshoot is the current site. See Change Current Site and Device.
  2. Tap the Mobile_Hamburger_icon_small.png Hamburger icon to display the Current Site screen.

    mobile-troubleshoot-menu.png
     
  3. Tap Troubleshoot to open the Troubleshoot screen.

    Mobile_Troubleshoot_Selection.png

    From this menu you can troubleshoot the following issues:

Cannot Connect to the Internet

If you cannot connect to the internet:

  1. Make sure the appliance is powered up and that the Ethernet cable is connected to WAN1 or WAN2.
  2. Make sure the SIM card is inserted if you are using LTE for internet connectivity.
  3. From the Troubleshoot screen, tap Cannot connect to the Internet to display the Check Connection screen.

    mobile-troubleshoot-connection.png
  4. Tap Check Connection to check network connectivity to the appliance.

    Mobile_Check_Connection_Location.png

    If the appliance is reachable, the system shows that connectivity is successful. You have the option to go to the device dashboard or back to the Troubleshoot screen.

    Mobile_Check_Connection_Success.png

If the appliance is not reachable, you have the option to tap Try Again or to tap Manual Reset Device. Note that you can tap Try Again several times to attempt to reach the appliance. If attempts are not successful, physically reset the appliance.

Physically Reset the Appliance

To physically reset the appliance, switch the appliance power to OFF for approximately 30 seconds, and then turn appliance power ON. Note that by resetting the appliance, all connected devices are temporarily disconnected. Your current settings and appliance configuration are saved.

Tap Manual Reset Device to access the Manual Reset screen and follow directions on the screen to physically reset the appliance.

Cannot Connect to WiFi

If you cannot connect to WiFi:

  1. From the Troubleshoot screen, tap Cannot connect to the Internet to display the Check Connection screen.
  2. Tap Cannot Connect to WiFi to check your WiFi settings.

    Mobile_cannot_connect_to _wifi.png
     
  3. Tap Check WiFi Settings to verify WiFi status on the Wireless Networks troubleshooting screen:
    • Corporate WiFi—Tap the toggle to enable Corporate WiFi, or tap to open the Edit Wireless Networks window to update settings. See  .
    • Guest WiFi—Tap the toggle to enable Guest WiFi, or tap to open the Edit Wireless Networks window to update settings.


      Mobile_troubleshoot_wireless_networks.png

      You can also choose to reset the device.

Reset the Device

If you cannot connect to WiFi from the Wireless Networks screen, you can reset the device to default settings. When you reset an appliance, all clients connected to the WiFi and Intranet will lose connectivity while the appliance reboots. It can take up to 3 minutes for the connection to resume. When reboot is complete, wait another 3 to 5 minutes for the appliance to become active.

To reset the appliance:

  1. From the Troubleshoot screen, tap Cannot connect to the Internet to display the Check Connection screen.
  2. Tap Cannot Connect to WiFi.

    Mobile_cannot_connect_to _wifi.png
  3. Tap Reset to open the reset screen.

    Mobile_troubleshoot_reset_disconnect.png
  4. Tap Continue to begin the reset process. Wait approximately e minutes, and then return to the device dashboard and tap the Mobile_Refresh_Icon.png Refresh icon to check device status.

Slow Internet Connection

You can view internet settings and run a test to check internet connectivity speed on your reachable online devices from the Speed Test screen. If PPPoE is available for WAN interfaces, you can run a speed test for those devices from this screen.

You should run speed tests approximately 1 minute apart. The system issues an alert if speed tests are performed too close together or if a speed test has been issued from another device simultaneously. The system allows you to run a maximum of 20 speed tests in a single 24-hour period.

To initiate an Internet connectivity speed test on Titan mobile:

  1. From the Troubleshoot screen, tap Cannot connect to the Internet to display the Check Connection screen.
  2. Tap Slow Internet Connection to display the Slow Internet Connection screen.

    Mobile_troubleshoot_slow_internet_connection.png
     
  3. Tap Run Speed Test to open the Speed Test screen and then follow the instructions below.

Run a Speed Test

Note: If an interface is down, refresh the screen before running a speed test. Refresh by swiping down on the Speed Test screen.

To run an SD-WAN speed test:

  1. Access the Speed Test screen either using the instructions in Slow Internet Connection, above, or by tapping the Speed Test icon in the bottom menu bar.

    mobile-speed-test.png
     
  2. If you have recently run a speed test, refresh by swiping down on the Speed Test screen before running a second test.
  3. To run an SD-WAN speed test:
    1. Tap inside the Search box to display the search screen.
    2. Scroll through the site list or use the search feature to find a site, and then tap on the site name.
    3. Tap the Select Source Interface drop-down, and select an interface to start the speed test.
    4. Tap the Select Destination Interface drop-down, and select an interface to end the speed test.
    5. Tap the Test icon to initiate the test. Test results show the average download and upload speed.

      sd-wan-speed-test.PNG
  4. Return to the Speed Test screen by tapping the left arrow.
  5. Tap Speed Test History to view the complete speed test history for the device. Tap Clear to clear speed test history.

Cannot Access Some Websites

If you cannot access some websites:

  1. From the Troubleshoot screen, tap Cannot Access Some Websites to display the Cannot access some websites screen.

    Mobile_troubleshoot_cannot_access_websites.png
     
  2. Perform one of the following:
  • Tap Check Blacklisted Sites to see whether the particular website is blocked. If a site is blocked, you can remove it from the deny list (blacklist). 
  • Tap Add Sites to Whitelist to add the URLs that you want to allow on your network.
  • Tap IP Reputation to check whether websites are blocked because of the configured risk level. If needed, change the risk level.
  • Tap URL Category to allow more sites to be accessible. To stop blocking a site, deselect the Blocked or Alert & Confirm checkboxes.

Contact Support

Contact Versa Support from any screen in the Titan application by tapping the Mobile_Hamburger_icon_small.png Hamburger icon and then selecting Support. On the Versa Support screen, select one of the following options:

  • Call
  • Email

You can also tap the button at the bottom of the Support screen to connect with the Customer Support Portal.

Supported Software Information 

Releases 9.3 and later support all content described in this article.

  1. Back to top
  • Was this article helpful?

Recommended articles

  1. Page type
    Topic
    Product
    Titan
  2. Tags
    This page has no tags.