Titan Mobile 9.1.0

Dashboard Menu

The dashboard menu displays at the bottom of the dashboard.
 

The dashboard menu has the following fields.

Hamburger Menu

Tap the Hamburger icon to display the Current Site screen. This screen contains current site information and an actions menu. Swipe left to return to the dashboard screen.
 

The top portion of the window displays the following site information:

The bottom portion of the window displays an actions menu:

Access the Configure Screen

The method you use to access the Configure screen depends on the activation status of the site.

To access the Configure screen:

1. Make the device to be configured the current device using the procedure in Change Current Site and Device.
2. Do one of the following based on the activation status of the site:

• Not deployed—Do nothing. The Configure screen automatically displays when you make an undeployed site the current site.
• Not Activated—Tap Configure Device.
• Activated—Tap the Configure icon on the dashboard.
  
  

Map View

The All Sites screen defaults to a list view of your sites. To switch to map view, tap the Map icon.

Your sites display on a geographic map. Tap a numbered map pin to zoom in on an area. Tap a single pin to make a site the current site.

Return to list view by tapping the List icon.

Configure Ethernet Ports

You can configure subnet, DHCP, and name server information for Ethernet ports. 

To configure parameters for an Ethernet port:

1. From the LAN screen, tap Ethernet Ports.
   
   
    
2. Choose your port number from the drop-down menu.
3. To enable VLAN tagging, slide the toggle to the On position.
4. To set the interface address, enter the IP address and mask in the Interface portion of the screen. 
5. To configure DHCP server, tap DHCP Server then enter information for the following fields.
    

   Field	Description
   IP Subnet	Enter a valid IP prefix and length. The length must be /25 using CIDR subnet mask notation, for example, 172.16.4.0/25.
   IP Start Range	Enter the IP address at the beginning of the DHCP address pool.
   IP End Range	Enter the IP address at the end of the DHCP address pool.

   
   When configuring DHCP you have the option to manually configure a DNS name server. By default, a primary and a secondary DNS name server are configured automatically.

6. To manually configure a DNS name server, tap Manual.
   
   

7. Enter information for the following fields.

   Field	Description
   Primary Server Address	Enter the IP address of the primary DNS server.
   Secondary Server Address	Enter the IP address of the secondary DNS server.

8. To configure DHCP relay, tap DHCP Relay on the Ethernet Ports screen and then enter the relay IP address.
   
   

9. To enter vendor-specific DHCP option codes, tap DHCP Client Options and then tap + DHCP Option to add the option to the screen.
   
   

   Field	Description
   Vendor ID (optional)	Enter vendor ID.
   Code	Enter DHCP option code. Valid options are 42 (NTP server), 43 (vendor specific), or 66 (TFTP server).
   Type	Enter data type of the value in the Value field. These are the system-defined data types: Boolean FQDN IPv4-address String
   Value	Enter value for the option code in the Code field.

10. To save your LAN settings:

    1. Tap the checkmark at the top of the LAN screen to save the changes.

    2. Tap Save in the popup window to save the configuration. A confirmation message displays.

Configure WiFi Ports

You can assign a range of IP addresses to each WiFi port. To configure WiFi radio settings, such as SSID, for these ports see Manage WiFi Radio Settings.

To configure WiFi ports:

1. From the LAN screen, tap WiFi Ports.
   
   
    
2. Tap the drop-down menu to the right of Quick Picks, then tap the WiFi port number.
3. To set the interface address, enter the IP address and mask in the Interface portion of the screen. 
4. To configure DHCP server, tap DHCP Server then enter information for the following fields.
    

   Field	Description
   IP Subnet	Enter a valid IP prefix and length. The length must be /25 using CIDR subnet mask notation, for example, 172.16.4.0/25.
   IP Start Range	Enter the IP address at the beginning of the DHCP address pool.
   IP End Range	Enter the IP address at the end of the DHCP address pool.

   
   When configuring DHCP you have the option to manually configure a DNS name server. By default, a primary and a secondary DNS name server are configured automatically.

5. To manually configure a DNS name server, tap Manual.
   
   

6. Enter information for the following fields.

   Field	Description
   Primary Server Address	Enter the IP address of the primary DNS server.
   Secondary Server Address	Enter the IP address of the primary DNS server.

7. To configure DHCP relay, tap DHCP Relay on the WiFi Ports screen.
   
   

8.  Enter the relay IP address.

9. To save your WiFi port settings:

   1. Tap the checkmark at the top of the Wi-Fi Ports screen to save the changes.

   2. Tap Save in the popup window to save the configuration. A confirmation message displays.

Configure Port Forwarding

NAT port forwarding, also called port mapping, redirects packets from one address and port number pair to another while the packets are traversing the appliance. To allow incoming traffic to reach its destination in the LAN, you configure port forwarding rules. Port forwarding is not enabled by default, you must configure a rule. When a rule is created, it is automatically enabled.

To configure a port forwarding rule:

1. From the LAN screen, tap Port Forwarding to display the Port Forwarding screen.
   
   
   
    
2. Tap + Rule to display the Port Forwarding Add Rule screen.
   
   
    
3. Enter information for the following fields.
    

   Field	Description
   Rule Name	Enter a name for the rule.
   Type	Select DNAT or SNAT from the drop-down menu.
   Interface	Select an interface from the drop-down menu.
   Internal Port	Enter a port number. You can configure a single port number or a range of port numbers; for example, 100 or 100-150. The type of internal port you configure (single or range) must be the same as the type of external port.
   Internal IP	Enter an internal IP address or IP address range. The IP addresses must fall within the start and end IP address range of any of the LAN ports. The internal IP type (single or range) must be the same as the external IP type.
   External Port	Enter a port number. You can configure a single port number or a range of port numbers;  for example, 100 or 100-150. The type of external port you configure (single or range) must be the same as the type of internal port.
   External IP	Enter an external IP address or IP address range. The IP addresses must fall within the start and end IP address range of any of the LAN ports. The external IP type (single or range) must be the same as the internal IP type.
   Protocol	Select TCP, UDP, or ANY.

4. Tap Add at the bottom of the screen to save the rule to your screen.
5. If needed, tap the X icon next to the rule to delete the rule. 
6. To save your port forwarding settings:

   1. Tap the checkmark at the top of the Port Forwarding screen to save the changes.

   2. Tap Save in the popup window to save the configuration. A confirmation message displays.

Device IP Address Reservation

To permanently assign IP addresses, you can reserve specific addresses in the DHCP pool. To reserve an IP address for a device, you can either add a new device by creating a rule or tap the Add Devices icon to add devices that are already connected.

To reserve an IP address for a device:

1. From the LAN screen, tap Device IP Address Reservation to display the Device IP Address Reservation screen.
   
   
2. Tap + Rule to display the Device IP Address Reservation Add Rule screen, and enter information for the following fields.
   
   
    

   Field	Description
   Rule Name	Enter a name for the rule.
   Interface	Select a LAN interface.
   IP Address	Enter the IP address to reserve.
   MAC Address	Enter the MAC address of the device for which you are reserving the IP address.

3. Tap Add to save the rule to your screen.
4. To save your Device IP Address Reservation settings:
   1. Tap the checkmark at the top of the Device IP Address Reservation screen to save the changes.
   2. Tap Save in the popup window to save the configuration. A confirmation message displays.

Configure a WAN

To configure WAN settings:

1. From the Network tab on the Configure screen, tap WAN to open the WAN screen.
   
   
    
2. Select a WAN interface from the drop-down menu.
3. Use the toggle switch to switch a WAN interface on or off. Note that some WAN interfaces cannot be turned off.
4. To choose a circuit role, tap Primary or Hot Standby. When a WAN interface is used as a hot standby, you can create rules to steer traffic on the interface. If the primary interface is down, Titan sends only direct internet access (DIA) traffic to the interface.
5. Choose the link mode:
   • Auto (defalut)
   • Half-duplex
   • Full-duplex
6. Choose the link speed:
   • Auto (default). Use for a link speed greater than 1 Gbps.
   • 10 Mbps
   • 100 Mbps
   • 1 Gbps
7. Choose the transport domain, depending on the WAN connection:
   • Internet
   • MPLS
8. Enter the actual bandwidth purchased from the service provider. Uplink bandwidth refers to the traffic from the branch to the outside network.
9. Enter the actual bandwidth purchased from the service provider. Downlink bandwidth refers to the traffic from the outside network to the branch.
10. To choose a tunnel type, tap the drop-down menu under Tunnel Selection, and then tap a tunnel type.
    • Internet Only—Direct traffic to DIA only.
    • SD-WAN Only—Direct traffic to the SD-WAN VPN only.
    • SD-WAN & Internet (DIA) Split Tunnel—Direct SD-WAN traffic to the SD-WAN VPN, and direct Internet traffic to DIA.
11. Tap to choose a DHCP or Static network address. By default, the DHCP address and gateway are set to Auto.
12. If you choose to configure a static address, enter information for the following fields.
     

    Field	Description
    Address	Enter a valid IP address and mask.
    Gateway	Enter IP address of the gateway.

13. To enter name server addresses, tap Name Servers (DNS), and enter information for the following fields:
    
    
     

    Field	Description
    Primary	Enter the IP address of the primary DNS name server.
    Secondary	Enter the IP address of the secondary DNS name server.

14. To change Point-to-Point Protocol over Ethernet (PPPoE) settings, see Manage PPPoE Settings.
15. Tap the checkmark.
16. Tap Save in the popup window to save the settings.

Manage PPPoE Settings

Note that you can configure and enable PPPoE on a device before the device is deployed.

Each WAN has two PPPoE options. The PPPoE username and password configured on the WAN interface must match settings on the WAN server to be active; otherwise, PPPoE is inactive. You cannot remove or add a new PPPoE instance after a device has been deployed, but you can edit the PPPoE username and password at any time.

When PPPoE is active, you can monitor the estatus within the WAN interface from the Monitoring screen. You can also perform a speed test and view steering options from the Speed Test and Steering screens.

To manage PPPoE settings:

1. Make sure the device to be configured is part of the current site. See Change Current Site and Device.
2. Access the Configure screen. See Access the Configure Screen.
   
   
    
3. From the Network tab on the Configure screen, tap WAN to open the WAN screen.
   
   
4. Select a WAN interface from the drop-down menu.
5. To enable or disable PPPoE, slide the PPPoE toggle On or Off.
6. To create a PPPoE instance, tap the down arrow next to the toggle to expand the PPPoE section.
   
   
7. Enter information for the following fields.
    

   Field	Description
   Interface Type	Select an interface type: Ethernet xDSL—xDSL is available only for DSL devices enabled on CSG300 series and CSG1000 series appliances. Select a multiplexing type: LLC VC-MUX xDSL Profile: Virtual Path Indicator (VPI)—Enter the virtual path indicator. Range: 0 through 256 Virtual Character Indicator (VCI)—Enter the Virtual character indicator. Range: 32 through 65535; 0 through 31 are reserved VLAN Tag—Enter the VLAN ID configured for the xDSL line. If xDSL is enabled, the WAN shows WAN1_xDSL instead of WAN1_PORT0.
   SD-WAN & Internet	Selecdt an option from the drop-down menu: Internet Only—Direct traffic to DIA only. SD-WAN Only—Direct traffic to the SD-WAN only. SD-WAN & Internet (DIA) Split Tunnel—Direct SD-WAN traffic to the SD-WAN, and direct Internet traffic to DIA.
   Username	Enter the username.
   Password	Enter the password.

8. Tap the checkmark to save the settings.
9. Tap Save in the popup window.
10. To add an additional instance, tap + PPPoE.
11. To edit an existing instance, tap the Pencil icon next to the instance name.

Configure LTE and APN Settings

Note that you can configure LTE only before you deploy an appliance.

The Network Address and Name Server are set to Auto by default. The Access Point Name (APN) is also set to Auto by default, but you can change APN settings manually at any time.

To change LTE settings:

1. Make sure the device to be configured is part of the current site. See Change Current Site and Device.
2. Access the Configure screen. See Access the Configure Screen.
   
   
    
3. From Network tab of the Configure screen, tap the LTE box.
   
   
    
4. Select an LTE interface from the drop-down list.
5. Slide the toggle to turn the LTE Off or On.
6. Tap a circuit role:
   • Primary—SD-WAN and direct DIA traffic is sent through the interface.
   • Hot Standby—When used as a hot standby, you can create rules to steer traffic on the interface. If the primary interface is down, Titan sends only DIA traffic to the interface.
   • Cold Standby—The interface is operationally down. No traffic flows on the interface until the primary interface is detected as down.
7. Enter the maximum transmission unit (MTU) value. The range is 72 through 9000 bytes.
8. Enter the actual bandwidth purchased from the service provider. Uplink bandwidth refers to the traffic from the branch to the outside network.
9. Enter the actual bandwidth purchased from the service provider. Downlink bandwidth refers to the traffic from the outside network to the branch.
10. Select a tunnel type from the drop-down menu:
    • Internet Only—Direct traffic to DIA only.
    • SD-WAN Only—Direct traffic to the SD-WAN VPN only.
    • SD-WAN & Internet (DIA) Split Tunnel—Direct SD-WAN traffic to the SD-WAN VPN, and direct Internet traffic to DIA.
11. Tap the down arrow next to Network Address. By default, the network address and gateway are set to Auto.
12. Tap the down arrow next to Name Servers (DNS). By default, the primary and secondary names are set to Auto.
13. To change APN settings, tap Manual and then enter information for the following fields.
    
    
     

    Field	Description
    Access Point Name (APN)	Enter the access point name (APN) you received from your service provider.
    PIN	For a USB modem that is locked with a PIN, enter the PIN number.
    Username	Enter the username provided by the service provider to use to access the wireless WAN. This username is used when a CDMA modem prompts for a username.
    Password	Enter the password provided by the service provider to access the wireless WAN. This password is used when a CDMA modem prompts for a password. Tap Show/Hide to view the new password.

14. Tap the checkmark to save the settings.
15. Tap Save in the popup window to save the configuration.

Configure Blacklisted URLs

1. From the Security tab of the Configure screen, tap Blacklisted URLs to display the Blacklisted URLs screen.
   
   
    
2. Enter the URL that you would like to block into the Add URLs field. You can also enter multiple URLs by separating them with a comma.
3. Tap + Add URL to add your entry to the blacklist.

To delete URLs from the list, tap the X next to the URL.

Configure Whitelisted URLs

1. From the Security tab of the Configure screen, tap Whitelisted URLs to display the Whitelisted URLs screen.
   
   
    
2. Enter the URL that you want to allow on your network in the Add URLs field. You can also enter multiple URLs by separating them with a comma. 
3. Tap + Add URL to add your entry to the whitelist.

To delete URLs from the list, tap the X next to the URL. 

Configure URL Categories

Versa Operating System^TM (VOS^TM) devices categorize and continuously update URLs, and they create a database to store the URL information. The URL cloud database comprises more than 31 billion URLs, and the local database can store up to 20 million URLs. The URL information includes a URL category and a reputation. 

Specifying URL categories allows you to choose a low, medium or high filtering level for malicious or suspicious websites or online activity. 

To manage URL categories:

1. Tap the Security tab on the Configure screen to display the Security screen. The URL section of the screen displays the URL categories.
   
   
   
   Categories are grouped into Low, Standard, and Advanced levels. 
    
2. Tap Low, Standard, or Advanced to change category level. The reputation level changes in tandem with the category level.
3. To edit a category level, tap the level to display a Pencil icon then tap the Pencil icon to display the Category screen.
   
   
4. Search for a category in the field provided, or scroll to view the list of categories. You can tap the Information icon to read a description of the category.
5. Tap the box to make your selection, either Blocked or Alert & Confirm. You can also tap Reset to clear all categories.
6. Tap the checkmark at the top right side of the screen to save your changes.
7. Tap Save in the pop-up window to save the configuration.

Configure Reputations

You choose a reputation level of Low, Standard, or Advanced in the Reputation area of the Security screen. These levels are assigned behaviors based on a URL's reputation label of Trustworthy, Low Risk, Moderate Risk, Suspicious IP, or High-Risk IP. The reputation labels are based on reputation values of 0 to 100, which are assigned to URLs in the URL cloud database. 

The reputation level of Low, Standard, or Advanced is set in tandem to the category level above.

To manage reputation settings:

1. Tap the Security tab on the Configure screen to display the Security screen. The URLs section of the screen displays the URL reputation.
   
   
2. Tap the Pencil icon next to the reputation level to edit reputation actions. 
   
   

3. Tap the down arrow for each entry to read the risk description:

• Trustworthy
• Low Risk
• Moderate Risk
• Suspicious IP Address
• High-Risk IP Address

4. Tap the red, yellow, or blue icon to choose whether the risk level should be blocked, asked about, or allowed.
5. Tap the checkmark in the top right side of the screen to save your settings.
6. Tap Save in the pop-up window to save the configuration.

View Antivirus Security Settings

1. Tap the Security tab on the Configure screen to display the Security screen. The Antivirus section of the screen displays the antivirus settings.
   
   
    
2. Tap the toggle to turn antivirus On or Off.
3. Tap an antivirus level to change the setting:
   • Low—Web traffic
   • Standard–Email attachments
   • Advanced—Web traffic and email attachments 
4. Tap the checkmark in the top right side of the screen to save your settings.
5. Tap Save in the pop-up window to save the configuration.

Configure the Intrusion Prevention System

1. Tap the Security tab on the Configure screen to display the Security screen. The Intrusion Prevention System section of the screen displays the IPS settings.
   
   
    
2. Tap the toggle to turn the IPS On or Off.
3. Tap Low, Standard, or Advanced to change the IPS level.
   • Low—All client-side attack detection
   • Standard—Standard Recommended Profile. This is the protection level recommended by Versa Networks for providing adequate security and performance.
   • Advanced—All attack rules
4. To choose a non-standard IPS profile, tap the Pencil icon next to the IPS level to display the IPS screen.
   
     
    
5. Tap the toggle after an IPS profile name to choose a new profile. You can choose only one profile.
    

   Field	Description
   All Anomaly Rules	Load all the anomaly signatures.
   All Attack Rules	Load all attack signatures. This is the default protection provided when you choose the Advanced setting.
   Client Protection	Load all client-side attack detection. This is the default protection provided when you choose the Low setting.
   Database Profile	Load the Oracle database server vulnerability signatures.
   ICS Profile	Load the Industrial Control system (ICS) vulnerability signatures.
   Linux OS Profile	Detect all attacks related to Linux OS.
   MAC OS Profile	Detect all attacks related to MAC OS.
   Malware Profile	Detect all antivirus attacks.
   Server Protection	Detect server-side attacks.
   Windows OS Profile	Detect attacks specific to Windows OS.

6. Tap the checkmark at the top right side of the screen to save your settings.
7. Tap Save in the pop-up window to save the configuration.

Create a SD-WAN Steering Rule

The actions available on the Real Time screen are identical to the Business Critical, Default, and Low Priority screens. The examples below use the Real Time screen.

To create a new SD-WAN steering rule:

1. Tap the Steering& tab to display the SD-WAN Steering screen.
   
   
2. Tap a steering category. The choices are Real Time, Business Critical, Default, and Low Priority.
   
   
3. Tap + Rule to display the Add Rule screen, and enter information for the following fields.
   
   
    

   Field	Description
   Rule Name	Enter a name for the rule.
   Match Criteria	Select criteria for the rule by tapping one or more of the following tabs: Protocol—Select a protocol from the list. Address—Enter a valid IP address and port number or range. Hostname—Enter a valid hostname. Application—Tap Click Here to Add or Modify Applications to add or modify applications. Check or uncheck applications, tap Add, then tap OK in the pop-up to include an application criteria in the rule.
   Scope (Group of Fields)
   Source Zone	Tap the down arrow in the Please Select field. A popup window displays the configured interfaces and tunnels. Select a type: SD-WAN Untrust Wired LAN Wireless LAN
   Arrow	Choose a connection type: one-way connection two-way connection.
   Destination Zone	Tap the down arrow in the Please Select field. A popup window displays the configured interfaces and tunnels. Select the type: SD-WAN Untrust Wired LAN Wireless LAN
   Select Profile	Select a profile. To create a new profile, see Create a Steering Profile.

4. Tap Add. The rule is saved to the screen but not the Titan cloud.
5. Tap the checkmark to save the settings.
6. Tap Save in the popup window to save the configuration.

Create a Steering Profile

The actions available on the Real Time screen are identical to the Business Critical, Default, and Low Priority screens. The examples below use the Real Time screen.

To create a new profile:

1. Tap a steering category on the VPN Steering screen. Choices are Real Time, Business Critical, Default, and Low Priority.
2. Tap + Profile to display the Add Profile screen, and enter information for the following fields.
   
   
    

   Field	Description
   Profile Name	Enter a name for the profile.
   Select Circuit	Select WAN interface.
   Next Hop	Select the next hop:   Optimization—Enable all application traffic to select the best path. Enable—Set to enable if the profile is mapped to SD-WAN policy with at least one application in the match criteria. Disable—Set to disable if the SD-WAN policy does not have any applications in the match criteria. Select Gateway—Select one or more next hops from Versa-hosted SASE gateways. Select Device List—Select one or more next hops from SD-WAN sites in the network. Select Circuits—Select one or more WAN links on the device.
   Circuit Selection Criteria	Tap the circuit selection criteria, and then select: Latency—Tap Low, or tap Ms, to specify the latency, in milliseconds. Packet Loss—Tap Low, or tap Percentage, to specify the packet loss, as a percentage. Delay Variation—Tap Low, or tap Percentage, to specify the delay variation, as a percentage.
   Loss Recovery	Select the loss recovery method: Forward Error Correction (FEC) Packet Replication
   Load Balance	Select the load-balancing mechanism: Per Flow Per Packet

3. Tap Add. The profile is saved to the screen but not the Titan cloud.
4. Tap the checkmark to save the settings.
5. Tap Save in the popup window to save the configuration

View WAN Bandwidth Usage

When an appliance is activated, you can view bandwidth usage:

1. Tap the interface and then tap Access Circuit to view bandwidth usage for VPN (SD-WAN) and Dedicated Internet Access (DIA). The graph displays the bps time interval in Minutes, Hours, and Days:

• Last 15 minutes
• Last 30 minutes
• Last 1 hour
• Last 12 hours
• Last day
• Last 7 days

The following is an example of VPN (SD-WAN) bandwidth information shown on the WAN1 > Access Circuit screen. Tap the Refresh icon to display the most current information.


 

The following is an example of Internet (DIA) bandwidth information seen on the WAN1 > Access Circuit screen. Tap the Refresh icon to display the most current information.

2. Tap to select the time interval in the WAN1 > Access Circuit Time Interval Options popup window.
3. Tap OK to save your selection.
   
   

View Application Bandwidth Usage

Tap the interface and then tap Applications to view application bandwidth used. The graph displays the bps time interval in Minutes, Hours, and Days. You can sort the following details in the pie chart:

• Application
• Session
• Bandwidth RX (bps)
• Bandwidth TX (bps)

To display the most current status, tap the Refresh icon.

View the URL Category

Tap Security > URL Category to view URL browsing analytics in graph form. All sites that are blocked (blacklisted) during URL Category configuration are recorded here in 7-day summary. 

• Tap the day of the week to view records specific to that day.
• Tap Category and Count to view lists of browsed websites that have been blocked.
• Tap the graph to check status in pie chart format. 

To see the most current status, tap the  Refresh icon.


 

View URL Reputation Settings

Tap Security > URL Reputation to view URL risk levels in a pie chart:

• High-Risk IP Address
• Suspicious IP Address
• Moderate Risk
• Low Risk
• Trustworthy

Risk Hits and Percentage show statistics relating to information shown in the pie chart. Tap the pie chart or the entries in the URL Reputation list to view individual website links. 

To see the most current status, tap the  Refresh icon.

Monitor Appliance Information

Tap Dashboard > Device Information to view disk, CPU, and memory usage statistics. Tap the  Refresh icon to see the most current data.

The following example shows the device information in graph form. 

To see the most current status, tap Refresh.

The following is an example of CPU usage in graph form. 

To see the most current status, tap the  Refresh icon.

The following is an example of disk usage in graph form. To see the most current status, tap the  Refresh icon.

The following is an example of memory usage in graph form. To see the most current status, tap the Refresh icon.

View Bandwidth Usage

Tap Dashboard > Bandwidth Usage to manage the following:

• Tap the pie chart to view a list of applications.
• View and sort entries in the Application Name, Bandwidth, and Sessions columns.

To see the most current status, tap the  Refresh icon.

Physically Reset the Appliance

To physically reset the appliance, switch the appliance power to OFF for approximately 30 seconds, and then turn appliance power ON. Note that by resetting the appliance, all connected devices are temporarily disconnected. Your current settings and appliance configuration are saved.

Tap Manual Reset Device to access the Manual Reset screen and follow directions on the screen to physically reset the appliance.

Reset the Device

If you cannot connect to WiFi from the Wireless Networks screen, you can reset the device to default settings. When you reset an appliance, all clients connected to the WiFi and Intranet will lose connectivity while the appliance reboots. It can take up to 3 minutes for the connection to resume. When reboot is complete, wait another 3 to 5 minutes for the appliance to become active.

To reset the appliance:

1. From the Troubleshoot screen, tap Cannot connect to the Internet to display the Check Connection screen.
2. Tap Cannot Connect to WiFi.
   
   
3. Tap Reset to open the reset screen.
   
   
4. Tap Continue to begin the reset process. Wait approximately e minutes, and then return to the device dashboard and tap the Refresh icon to check device status.

Run a Speed Test

To run an internet or a VPN speed test:

1. Access the Speed Test screen either using the instructions above in Slow Internet Connection or by tapping the Speed Test icon in the bottom menu bar.
   
   
    
2. If you have recently run a speed test, refresh by swiping down on the Speed Test screen before running a second test.
3. To run an internet speed test:
   1. Tap inside the Search box to display the search screen.
   2. Scroll through the site list or use the search feature to find a site, and then tap on the site name.
   3. Tap the Select Source Interface drop-down, and select an interface to start the speed test.
   4. Tap the Select Destination Interface drop-down, and select an interface to end the speed test.
   5. Tap the Test icon to initiate the test. Test results show the average download and upload speed.
      
      
       
4. Return to the Speed Test screen by tapping the left arrow.
5. Tap Speed Test History to view the complete speed test history for the device. Tap Clear to clear speed test history.

Check LTE Signal Strength

If LTE is available, signal strength is displayed on the Speed Test screen.

A signal strength greater than 65 is considered strong. A lower signal strength is considered weak.

Tap Reload to refresh any device connected with LTE to troubleshoot connectivity. Wait 1 minute, and then tap Start Speed Test again to check for updated status. Note that you cannot run a speed test on LTE.