Titan Mobile 10.0

Features

In Versa Titan Mobile application, you can activate and monitor the device. For Releases 10.0 and later, configure a device using mobile application is disabled and troubleshoot section from the Hamburger menu for active device is removed. You can troubleshoot the device from enterprise portal.

Versa Titan Mobile provides the following features:

• Activate Versa appliances using Versable, WiFi, or GZTP  
• Corporate and guest WiFi
• Appliance health and status monitoring in real time 
• Access to Versa support through phone, email, chat, online, and the customer support portal

Connect to Titan Mobile

To connect to Titan Mobile:

1. After registering with Versa, you will receive an email with a link to the Versa Titan mobile application download. Use the link to download Versa Titan to your Android phone or iPhone. The Versa Titan icon displays on your phone.
   
   
    
2. Tap the Versa Titan icon.
3. Choose a language from the drop-down menu.
4. Enter your valid email ID in the Username field and your password. These are the same login credentials you use with Titan Portal. Tap Login.

Titan Mobile Dashboard

After you successfully log in as an operator, store administrator, managed service provider (MSP), or reseller, Titan Mobile displays the home screen, with the Organization menu selected by default. The home screen includes the list of organizations with organization name, organization ID, and Versa Director region of the organization.
 

Tap any organization name to display the details of all sites available in that organization.
 

Tap the < (back) symbol to go to the actions menus.

The actions menu has the following fields:

If you log in as an enterprise administrator or enterprise user, Titan Mobile displays the current site on the customer dashboard. The dashboard includes the Hamburger icon, the dashboard menu, and the Notification and All Sites icons The dashboard also displays the status of the current device. Tap the Notifications icon to display operator notifications.

Change Current Site and Device

Titan performs whichever action you choose on the current device at the current site. For non-HA sites, there is only one device. For HA configurations, you choose one of the devices in the HA pair as the current device.

To change the current site and device:

1. Tap the Hamburger icon to display the current site screen.
   
   
    
2. Tap the down arrow next to the current site name to display an actions drop-down menu.
   
   
    
3. Tap Select a Site from the drop-down menu to display the Choose Site menu.
   
   
    

   Field	Description
   Device	Details of the device.
   Admin State	Devices on the site are color-coded based on their activation status. Blue (license expiry)—Device license is going to expire. Green (activated)—Device has been activated. Activation publishes the configuration to the device. Grey (not activated)—Device configuration is stored in the Titan cloud and has been deployed, but the device has not been activated. Orange (not deployed)—Device configuration is stored in the Titan cloud, but the configuration has not been deployed. Purple (out of service) Red (down)—The device is down. Yellow (out of sync)—The device is out of sync with Versa Director.
   Operation State	Operation state shows the device reachability status with Director. Green—Device is reachable. Red—Device is not reachable
   Sync Status	Sync status shows the device configuration sync status. Green—Device is in sync with Director and Titan device. The Director and Titan device must have the same configuration and the device's operation status must be up. Yellow—Device is out of sync with Director and Titan device.

4. For HA sites:
   1. Scroll through the site names and tap on the HA site to make it the current site.
      
      
      
      The screen displays the two devices in the HA pair, the HA Primary and HA Secondary devices.
       
   2. Tap on either HA Primary or HA Secondary to make it the current device.
       
5. For non-HA sites, scroll through the site names and tap on a site to make it the current site and its device the current device.

After you select the current site and device, Titan Mobile displays one of the following, depending on the activation status of the device.

• Not Deployed—Titan Mobile displays the Configure screen allowing you to edit network, security, and steering settings for the device.
  
  
   
• Not Activated—Titan Mobile displays a screen that allows you to either activate the device or switch to the Configure screen.
  
  
   
• Activated—Titan Mobile displays the Device Status screen.
  
  

Change Activation Method

Activation methods are associated with device configurations and you choose a method at the time you deploy the configuration. After deployment, you can still change the activation method from Versable to WiFi or WiFi to Versable. To change the method between GZTP and another method, you need to undeploy and then redeploy the configuration. You can undeploy using Titan Portal, see Undeploy a Device Configuration in the Titan Portal documentation.

To change the activation method for an appliance:

1. Make sure the device you wish to activate is the current device. See Change Current Site and Device.
2. Tap the Hamburger icon.
3. Tap Activation Method.
   
   
    
4. Tap the new activation method, then tap continue.
   
   

Enter Serial Number

The serial number is printed on the appliance. When you replace an appliance, you should update the site information with the serial number from the new appliance. 

1. Make sure the device with the serial number is the current device. See Change Current Site and Device.
2. Tap the  Hamburger icon to display the current site. Information for the site appliance will display. For HA sites, two appliances will display.
   
    
    
3. Tap Serial #. 
4. Locate the serial number on the appliance.
   
   
    
5. Enter the serial number of the device to activate into the serial number dialog box, then tap Continue. 
   
   
   
   Note: If you mistype the serial number or make any mistakes, you must undeploy the device configuration and redeploy it. You cannot undeploy a configuration using Titan Mobile, use Titan Portal instead. See Manage Device License Inventory in the Titan Portal documentation.

Activate Using Versable

Titan Mobile uses the Versable capabilities of your phone during the Versable activation process. Make sure that Versable is enabled on your phone. The appliance must also establish an internet connection during activation, so either connect WAN port0 to the internet or ensure that the SIM is inserted for LTE internet connectivity.

To activate an appliance using Versable:

1.  Put your phone into Versable discovery mode so it can form a pair with the Versa appliance you are activating. Ensure that the appliance is powered on.
2. Wait while your phone discovers your Versa appliances.
   
   
   
   
   A list of Versa appliances available for pairing displays.
    
3. Tap on the appliance you wish to activate, then tap CONFIRM.
   
   
    
4. Ensure that either the appliance WAN port 0 is connected to the internet or that the SIM card is inserted for LTE.
5. Tap Activate Device to begin activation. 
   
   
   
   The Activating screen displays.
    
6. Wait approximately 10 minutes for your appliance to register, configure and reboot.
   
   
   
   
   
    
7. After rebooting, the appliance will establish a WAN connection. Wait approximately 5 minutes for the connection to complete.
   
   
   
   After the WAN connection is established, a Device is Ready message displays.
    
8. Tap Continue to return to the dashboard screen.
   
   

Activate Using WiFi

Titan Mobile uses a local SSID advertised by your Versa appliance for WiFi activation. Only device models with WiFi capabilities support WiFi activation. Your phone must be physically close enough to the appliance to connect to this SSID. The appliance must also establish an internet connection during activation, so either connect WAN port 0 to the internet or ensure that the SIM is inserted for LTE internet connectivity. The device configuration must be deployed from Titan Portal before you can activate an appliance. 

To activate an appliance using WiFi:

1. Make sure the device you wish to activate is the current device. See Change Current Site and Device. When you select a deployed device as the current device, Titan Mobile automatically displays the Activate Device screen.
   
   
    
2. Tap Activate Device to begin activation.
   
   
    
3. Make sure your appliance is powered on. Verify that the appliance WAN port 0 is connected to the internet or that the SIM card is inserted for LTE.
4. Tap Connect to Wi-Fi & Activate. Titan Mobile automatically connects your phone to SSID VERSA-ZTP-WiFi using password VR00M123. Titan Mobile takes you to the FlexVNF Web-UI screen.
   
   
    
5. Tap Start Activation in the FlexVNF Web-UI screen. The setup wizard initiates basic configuration. Setup takes 5 to 10 minutes.
   
   
6. Wait while the appliance gets ready. Once completed, the Device Activated message displays.
   
   
    
7. Tap CONTINUE to return to the dashboard screen.

Activate Using GZTP

You can remotely activate an appliance using GZTP from Titan Mobile. The appliance serial number must be configured and the configuration deployed from Titan Portal before activation. See Enter Serial Number. The appliance must also establish an internet connection during activation, so either WAN port0 must be connected to the internet or the SIM card must be inserted for LTE internet connectivity.

To activate an appliance using GZTP:

1. Make sure the device you wish to activate is the current device. See Change Current Site and Device. When you select a deployed device as the current device, Titan Mobile automatically displays the Activate Device screen.
   
   
    
2. Tap Activate Device to begin activation. 
3. Wait approximately ten minutes for the activation to complete.
   
   
4. Wait while the appliance gets ready. Once completed, the Device Activated message displays.
   
   

Troubleshoot Appliance Activation

If the appliance does not successfully establish a connection to the internet or if appliance activation is not successful, you are prompted to try again or contact Versa technical support.

Check the following:

• Make sure that the optical network terminal (ONT) and appliance are connected to the Ethernet. Note that if you are activating over LTE, connectivity to the ONT is not required.
• Make sure that the optical network terminal  (ONT) and appliance are plugged in and powered on.
• Make sure that the appliance is able to receive a strong LTE signal.

Monitor Network Status

You monitor appliance status and activity for activated appliances from the Titan Mobile dashboard.

To monitor appliance status:

1. Tap the Dashboard icon in the bottom menu bar. A message displays describing system status. If there are alerts on the system, you are prompted to investigate.
   
   
    
2. Tap Network to check the status of the WAN, LTE, and LAN interfaces.
   
   

3. On the Network screen, the WAN, LTE, and LAN status is displayed as follows:

• Internet WAN status—ON or OFF, status Up or Down. The IP address is visible only when the interface is ON.
• LTE status—ON or OFF, status Up or Down. Strength Strong.
• Internet LAN status—ON or OFF, status Up or Down. 

4. Tap Routes to check the status of the routing table. To find a route, use the Search feature.
   
   
5. To monitor a WAN connection, on the Network screen, tap WAN, and then tap Ping to check that the router is available and connected. Enter a valid hostname or IP address, and then tap Start.
   
   
   
   The following sample output displays a summary of the ping command.
   
   
6. Tap Traceroute to measure packet transit delays across the network. Enter a valid hostname or IP address, and then tap Start.
   
   
   
   The following sample output displays a summary of the traceroute command.
   
   
    
7. To monitor a LAN connection, on the Network screen, tap LAN, and then tap Ping to check that the router is available and connected. Enter a valid hostname or IP address and select a LAN interface, and then tap Start.
   
   

To display more information about an interface's circuits and the applications running on the interface, tap the > to the right of the interface's name.

Monitor Security Status

Tap Dashboard > Security to view the following data on the Security screen:

• URL category
• URL Reputation
• Bandwidth Usage

To see the most current status, tap Refresh.

Monitor Device Status

Tap Dashboard > Device to monitor the following information:

• Appliance Information
• Bandwidth Usage 

View Connected Devices 

To view user devices that are connected to the appliance, tap the Connected Devices icon in the bottom menu bar.