Use Verbo Chatbot
For supported software information, click here.
The Versa Verbo platform is an intelligent, context-sensitive chatbot assistant that uses natural language processing (NLP), artificial intelligence (AI), and machine-learning (ML) to allow you to ask questions and receive answers about Versa Networks technology and the Versa Director, Analytics, and Concerto GUIs.
You can use Verbo for configuration assistance and to help troubleshoot common network issues. For advanced troubleshooting, Verbo can guide you through debugging steps so that you can share information with Versa Networks Customer Support.
Use Verbo for Queries
Verbo icon is displayed at all times in the Concerto GUI. To activate Verbo, you click on the chatbot icon. Activating Verbo establishes a brief session between the chatbot and Google Dialogflow.
To use the chatbot:
- In the Concerto GUI, click the chatbot icon.
The Verbo popup window displays.
- To start an interaction with Verbo, enter your query. When you enter the query, Verbo tries understand your intent and may ask for particular parameters if it needs more information to respond to the query. For example, if you enter "traffic is slow," Verbo may ask for the device or branch name and the tenant organization name that has issues. Verbo then tries to diagnose the issue.
At the end of the session, Verbo displays a download icon.
- Click the Download icon in Verbo window to download a transcript of the session.
Use Verbo for Configuration Assistance
You can use Verbo for configuration assistance. To do so, enter a query in Verbo, such as "How to configure DLP?" Verbo then displays the steps to configure DLP, as shown below.
Support Software Information
Releases 12.1.1 and later support all content described in this article.