Monitor Customer Organizations

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For supported software information, click here.

Each customer organization monitor dashboard displays the summary and granular information of its associated devices, along with their network health and service information. The information displayed includes the following:

Customer organizations connecting to different core elements such as the controllers and different device types associated with the customer organization
Map displaying the different core elements and device location. Here, you can click on a device on the map to view the device details.
Firmware summary of the associated devices
Multiple device health summary with drill down functionality to view the device list with their respective status
Alarm summary and drill-down functionality to view the list of devices with their respective events
Application utilization of all the associated devices
Subscribed services view for each customer organization
Policy violations view for each customer organization

To display the customer organization monitor dashboard:

Select the Monitor tab in the top menu bar.
Select a provider organization in the left menu bar.
Select a customer organization in the left menu bar.

The following sections describe each of the panes on the customer organization monitor dashboard.

Tenant Summary

The Tenant Summary pane display the number of core elements associated and devices associated with the customer organization. Specifically, it displays counts of the following network components:

SD-WAN Controller nodes associated with the customer organization
SD-WAN hubs associated with the customer organization
Branches associated with the customer organization
Non–SD-WAN nodes, such as routers, DHCP, NAT, and security standalone devices

Click the Tenant Summary pane to view the tenant information in a tabular format.

Click the Back button return to the graphical view.

Map View

The Map View pane brings up OpenStreet Maps to display the location of the customer organization. In the map:

Blue displays the location of Controller nodes.
Green displays the location of branches.
Orange displays the location of hubs.

map view.png

Tenant Health

The Tenant Health pane displays summary information about all the VOS devices associated with the customer organization.

This pane displays the following information:

Configuration sync status—Number of VOS devices whose configurations are in sync with the Director node’s configuration.
Reachability status—Number of VOS devices reachable via ping or SSH from the Director node.
Service status—Number of VOS devices whose services are running in a good state.
Interfaces—Number of VOS device LAN and WAN interfaces whose status is up and down.
BGP adjacencies—Number of BGP adjacencies in the established, connect, and idle state.
IKE status—Number of IKE connections in the up and down state.
Paths—Number of paths in the up and down state.

Click on a row to drill down further.

Click the back (1).png Back icon to navigate to the previous screen. For example, when you click the Interfaces row, the screen shows the status of each interface:

Click Search to search for a device.

Click the sort icon.png Sort icon to sort the data in ascending or descending order.

Recent Events

The Recent Events panes displays a summary of all alarms across the customer organizations and their VOS devices by severity—critical, major, minor, indeterminate, and warning. Click an alarms to display the device details for that alarms.

To view the device information for each alarm type in a tabular view, click the Detail button on Recent Events.

Click the back (1).png Back icon to return to the pane view of this screen.

Click the Column Filter icon to select the columns to be displayed.

Filter the alarms by Click the Alarms Filter icon to filter the alarms. In the Alarms Filter popup window, select the filters to apply

alarmsfilter (1).png

To view the history of the alarms raised or cleared, click the VOS device name:

You can filter the events by severity level.

To assign tasks, click the Eye icon.png Eye icon in the Handling State column of the Events screen. Alternatively, click the check next to a device record and click the Handle icon.png Handle/Assign icon.

The Alarm Handling screen displays:

To assign a task:

In the Description field, enter the event description.
In the Alarm State field, select an alarm state:
- Acknowledge
- Close
- Investigation
- None
- Observation
In the Assignee field, select the person to perform the task, either Operator or Administrator.
Click Submit.

System Summary

The System Summary pane displays a summary of the number of VOS devices and information about their hardware and software version.

Application Activity

The Application Activity panes shows the top 10 utilized applications on the VOSdevice based on the following parameters:

Sessions
Transactions
Total Bytes Forward
Total Bytes Reverse

appactivity (1).png

To view activity statistics:

Click Settings.
Select a parameter. The Application Activity graph displays the breakout for each application.

Services

The Services pane displays a count of the services enabled on each device in the customer organization and its VOS devices.

Supported Software Information

Releases 20.2 and later support all content described in this article.