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Versa Networks

Replace a Device on the Titan Dashboard

Versa-logo-release-icon.pngFor supported software information, click here.

This article describes how to return a defective Versa Networks appliance and then replace it on the Titan Dashboard.

Locate the Model and Serial Number

To return an appliance to Versa Networks, you need the model and serial number of the appliance. These numbers are printed on the shipping box and on the unit label located on the bottom of the appliance.

Replace a Versa Titan Appliance

To replace hardware on an active device:

  1. Contact the Versa Networks Customer Support team to obtain assistance with the RMA process.
  2. When you receive the new appliance, ensure that it is the same model number as the appliance that you are replacing.
  3. When you receive the new appliance, do not power it on.
  4. Provide the serial number of the new appliance to Versa Networks Customer Support. Versa Support then replaces the old serial number with the new serial number on Titan Dashboard, and this information is synced with the Versa Director. Only Versa Support can log in to the Titan dashboard and change the serial number.
  5. Versa Support regenerates and sends URL ZTP information through an email to activate a new device.
  6. Power on the new appliance and wait for 5 minutes for the appliance to come up. Power off the old appliance.
  7. You activate the new device using LAN or WiFi activation method with the URL ZTP. Versa Support can also guide you through activating the new device using GZTP.

    rma-process.png

Supported Software Information

Releases 10.3.4 and later support all content described in this article.

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