Titan Portal Home Screen
For supported software information, click here.
After you successfully log in as an operator, a store administrator, a managed service provider (MSP), or a reseller, Titan Portal displays the home screen with the Organization menu item selected by default. The home screen includes a list of organizations and tasks, and a settings menu.
A store administrator, an MSP, or a reseller can create new customers; order new devices; create organization notifications; view the total, active, SASE, and multitenant licenses; and upgrade and renew devices from the Titan dashboard.
A store administrator, MSP, reseller, or Versa Support team member can enable or disable maintenance notifications for the organization or the enterprises that belong to them. A store administrator or MSP can disable the notifications using the 
Lock icon in the Notification column. If an MSP or store administrator locks the notifications for a provider organization, then all enterprises under the MSP are locked, and only a user with a higher privilege level can unlock and modify the notification enable and disable function.
If you log in as an enterprise administrator or enterprise user, Titan Portal displays the home screen. The home screen includes a left menu bar, a top menu bar, and a honeycomb area.
Some screens and options might not display depending on the privileges assigned to an account.
The following video presents an overview of Versa Titan Cloud Portal.
Left Menu Bar
The left portion of the home screen window displays the menu bar, which contains the following items.
| Field | Description |
|---|---|
| Audit Logs | Displays details about API calls and responses. You can view and download the audit logs. |
|
Configure |
Displays the Configure dashboard for the current device, on which you can configure settings such as network, security, steering, and WiFi. |
|
Inventory |
Displays the Inventory dashboard, on which you can view a list of devices configured on the system. You can view subscriptions and manage licenses, check the software version, turn the service on and off, and manage actions such as deactivating devices, requesting device location, upgrading and renewing licenses, and managing subscriptions. |
|
Monitor |
Displays the Monitor dashboard, on which you can monitor network and security settings, view connected devices, and run an internet speed test. |
| Operators | Displays the Operators dashboard, on which you can view a list of operators added to the system. The operators menu is displayed only when you log in as an operator. |
| Organizations | Displays the Organizations dashboard, on which you can view the list of organizations added to the system, create new customers, create maintenance notifications, and view task lists. The Organizations dashboard displays when a user has one or more of the following privileges: operator, store administrator, MSP, or reseller. |
| Organization Settings | Displays the organization settings dashboard, on which you can configure management profiles, spoke groups, cloud accounts, and authenticator profiles at the organization level. |
| Templates |
Displays the templates dashboard, on which you can configure device, service, and Versa secure access templates at an organization level. Note that Versa secure access template is displayed on the dashboard only for organizations with SASE gateway, multitenant RAC/RAS, or remote access VPN device. |
|
Troubleshoot |
Displays the Troubleshooting dashboard, on which you can troubleshoot issues such as connecting to the internet or WiFi and accessing websites. |
|
Users |
Displays the Users dashboard, on which you can view the list of users added to the system. The enterprise administrator can add new users and administrators, set user roles and privileges, and lock or unlock user accounts. |
Top Menu Bar
The top portion of the window displays a menu bar that contains the following items.
| Field | Description |
|---|---|
| Tasks | Displays the Titan and Versa Director tasks. |
| Region | Displays the Director region and hierarchy. |
| Search | Allows you to search for sites. |
| Notification | Displays notifications for device renewal, upgrade, status change, and maintenance. |
| Languages | Allows you to select the language. |
| Product Documentation | Click to go to the Titan documentation page. |
| Contact | Displays the Titan support contact information. Only enterprise admin users can view and access contact and Versa Titan support links. |
| Support | Click to go to the Titan support page. Only enterprise admin users can view and access contact and Versa Titan support links. |
| Settings |
Displays the settings menu. |
Task View
Click the 
Task icon to view the Titan and Versa Director tasks.
You use the Task list to view the details and progress of any activity performed by Titan users. You can expand an activity to view more information, which you can then use to analyze and troubleshoot issues.
Documentation
Click the 
Documentation icon to go to the Titan documentation page. When you click the documentation link, you are prompted to log in to the Titan documentation portal.
To log out of the Titan documentation portal, select Settings > Logout. Logging out of the Titan documentation portal also logs you out of the Titan Portal.
Versa Titan Contact
Click the 
Contact icon to view the Titan support contact information. Only enterprise admin users can view and access the contact link. Before you contact the support team, ensure that you have the device serial number. You can find the serial number on the back of the box.
Versa Titan Support
Click the support link to go to the Titan support page. Only enterprise admin users can view and access the support link. On this page, you can submit a new support ticket, check ticket status, and access knowledge base information.
Device (Site) Menu Bar
The top portion of the honeycomb area displays the device (site) menu bar, which contains the following items.
| Field | Description |
|---|---|
|
Available Licenses |
Click CSG150, CSG300, CSG700, CSG1000, CSG2000, or CSG5000 to display the available license packages. Each icon displays the remaining number of available licenses. |
| Honeycomb View | Click to view sites in honeycomb format. |
| List View | Click to view sites in list format. |
| Legend |
Click to view, download, or print the site legend. |
|
Map View |
Toggle to switch between honeycomb and map view. |
|
Filter |
Click to filter the sites according to the following attributes:
|
| Pin View | Click to pin the honeycomb, list, or map view so that you see the same screen on next login. You can also pin the expanded or minimized view. |
| Expand | Click to expand or minimize the left menu bar. |
Honeycomb View
To display the sites in the network in honeycomb format, click the 
Honeycomb View. The Configure, Monitor, and Troubleshoot dashboards display sites in honeycomb format. Each honeycomb represents a site in the customer topology and displays the site's name, location, and devices.
Device icons appear as blue, gray, or gold squares that reflect the license type. HA sites display 2 device icons.
Device-Options Cards
Hover over a device in a honeycomb to display the device-options card. The card displays the administrative state in the Configure dashboard or the operation state in the Monitor and Troubleshoot dashboards.
The following device-options card screenshots display different administrative states as active, not active, and not deployed of a site. For more information, see Legend View.
For Not Active sites, click the 
Copy icon next to activation method to copy the activation URL.
List View
To display the sites in the network in list format, click the 
List View icon . The Configure and Monitor dashboards display sites in list format. Each row represents a site in the customer topology and displays the following information.
| Field | Description |
|---|---|
| Device Name | Displays the device name. |
| Device Type | Displays the CSG series classification (CSG300, CSG700, CSG1000, CSG2000, or vCSG) and license type. |
| Device Model | Displays the device license type, such as CSG350-2LA. |
| Site Name | Displays the site name. |
| Topology | Displays the site topology. |
| Admin State | Displays the administrative state of the site. For the activation failed state, displays the reason for the activation failure. |
| Operational State | Displays the operational state of the site. |
| Configuration State |
Displays the configuration state of the site. If you configure a WAN or LTE (primary) and the port is down or unplugged, the Configuration State column shows Degraded for the device. The degraded status is no longer displayed when the interface comes up. |
| Device Alarms |
Click to display the device alarms based on the alarm type with high priority. Click the
To view the alarm details, click each alarm type.
For example, the following screen displays the critical alarm details:
|
| Serial Number | Displays the device serial number. |
| Activation Method | Displays the method of device activation. |
| Action | Click to select an action. |
Refresh icon to fetch the latest alarm data for the device.
Click the 
Column Selection icon in the Device (Site) menu bar to select the columns to display in list view.
Legend View
The site legend explains the elements on the honeycomb, including the LEDs, icons, and images. You can view the Legend from the Titan Dashboard Configure and Monitor menus.
- To view, download, or print the configure site legend, click the
Legend icon in the Titan Dashboard Configure menu.
- To view, download, or print the monitor site legend, click the Legend icon in the Titan Dashboard Monitor menu.
Map View
To switch from honeycomb view to map view, click the 
Map View icon. The Configure and Monitor dashboards display sites in map view.
Easy Quick Picks
The Easy Quick Picks icon displays on many configuration screens. When you click this icon in a device configuration area, that configuration area is repopulated with default values. For example, clicking Easy Quick Picks in the WiFi area only affects WiFi radio values. You can edit default configuration values using the Wrench icon in the bottom menu bar. See Default Configuration Templates.
You cannot edit LAN settings in the default configuration, so clicking Easy Quick Picks in the LAN, Ethernet Ports, WiFi Ports, Port Forwarding, or Device IP Address reservation areas always resets to factory defaults. In the Steering area, the Easy Quick Picks icon is labeled Easy Steering Picks. In the Security area, it is labeled Easy Security Picks. In the Routing area, it is labeled Easy Routing Picks.
You can choose Easy Quick Picks in the following configuration areas:
- LAN—Allows you to apply defaults to the following four areas with a single click:
- Ethernet Ports
- WiFi Ports
- Port Forwarding
- Device IP Address Reservation
- Routing
- Security
- Steering
- WiFi
Create a Notification
You can configure notifications that display in a popup window when you log in to Titan Portal. These notifications, which you configure at the Titan system level, are active during the configured time period. You can edit, delete, or mark as read a notification, and view a scheduled notification at any time. In the dashboard Bell icon notification message, the email address and time of acknowledgment are recorded.
A Versa Support team member or an MSP can set an expiration date for notifications. If the message has expired, the notification popup does not display.
To create a maintenance notification:
- In the Organizations dashboard, select the organization. Then click Create Notification.
- In the Create Maintenance Notification popup window, enter information for the following fields.
Field Description Notification Message Enter the text of the message to include in the notification. Portal and Mobile Notification Select to send the notification to the Titan Portal dashboard and mobile applications. Portal Only Select to send the notification to the Titan Portal dashboard. Override User Notification Preferences Click the slider to activate the override function that bypasses any notification preferences previously set by the user. Popup Notification Click to enable the notification popup. This displays the notification message when a user logs in to Titan Portal. Pop Up Notification Expires on (Required) Select an expiration date and time for the notification.
- Click Send. The dashboard displays the notification popup window the next time the user logs in to Titan Portal.
To view the scheduled, acknowledged, and expired notifications, click the 
Notifications icon on the Titan Portal dashboard.
The following screenshot shows notifications for a provider organization.
The following screenshot shows notifications for an enterprise user.
After you log in as an operator, store admin, MSP, or reseller, you can create a maintenance notification to send to organizations in a specific Director region. To send a notification to all organizations in a Director region:
- In the Organizations dashboard, click the
Filter icon, select a Director region, and then click Apply. You can select multiple regions.
The Organizations dashboard displays the organization list filtered by region. - Select the organization to receive notifications. To send the notification to all organizations in the filtered list, select the checkbox near the Organization Name column.
- To create a maintenance notification, see Create a Notification.
Supported Software Information
Releases 10.3.4 and later support all content described in this article.