Use VerboGPT

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The Versa VerboGPT platform is an intelligent, context-sensitive chatbot assistant that uses natural language processing (NLP), artificial intelligence (AI), and machine-learning (ML) to allow you to ask questions and receive answers about Versa Networks technology and the Versa Director, Analytics, and Concerto GUIs.

You can use VerboGPT for configuration assistance and to help troubleshoot common network issues. For advanced troubleshooting, VerboGPT can guide you through debugging steps so that you can share information with Versa Networks Customer Support.

VerboGPT uses Dialogflow, which is a Google service that converts an English statement or question into a function call that can be handled by any web infrastructure. However, all the data associated with a particular deployment is on-premises with no access to public internet. VerboGPT provides advanced functionality using Dialogflow without exposing internal data.

VerboGPT exposes an NLP-based frontend to a rule-based debugging or troubleshooting assistant, and it adds more rules based on user input.

Use VerboGPT for Queries

VerboGPT icon is displayed at all times in the Concerto GUI. To activate VerboGPT, you click on the chatbot icon. Activating VerboGPT establishes a brief session between the chatbot and Google Dialogflow.

To use the chatbot:

In the Concerto GUI, click the chatbot icon.

The VerboGPT popup window displays.
To start an interaction with VerboGPT, enter your query. When you enter the query, VerboGPT tries understand your intent and may ask for particular parameters if it needs more information to respond to the query. For example, if you enter "traffic is slow," VerboGPT may ask for the device or branch name and the tenant organization name that has issues. VerboGPT then tries to diagnose the issue.

At the end of the session, VerboGPT displays a download icon.
Click the Download icon in VerboGPT window to download a transcript of the session.

Use VerboGPT for Configuration Assistance

You can use VerboGPT for configuration assistance. To do so, enter a query in VerboGPT, such as "How to configure DLP?" VerboGPT then displays the steps to configure DLP, as shown below.