Skip to main content
Versa Networks

Titan Portal Home Screen

Versa-logo-release-icon.pngFor supported software information, click here.

After you successfully log in as an operator, a store administrator, a managed service provider (MSP), or a reseller, Titan Portal displays the home screen with the Organization menu item selected by default. The home screen includes a list of organizations and tasks, and a settings menu.

portal-dashboard-organization.png

A store administrator, an MSP, or a reseller can create new customers; order new devices; create organization notifications; view the total, active, SASE, and multitenant licenses; and upgrade and renew devices from the Titan dashboard.

A store administrator, MSP, reseller, or Versa Support team member can enable or disable maintenance notifications for the organization or the enterprises that belong to them. A store administrator or MSP can disable the notifications using the lock-icon.png Lock icon in the Notification column. If an MSP or store administrator locks the notifications for a provider organization, then all enterprises under the MSP are locked, and only a user with a higher privilege level can unlock and modify the notification enable and disable function.

If you log in as an enterprise administrator or enterprise user, Titan Portal displays the home screen. The home screen includes a left menu bar, a top menu bar, and a honeycomb area.

Some screens and options might not display depending on the privileges assigned to an account.

titan-portal-home-enterprise.png

The following video presents an overview of Versa Titan Cloud Portal.

Left Menu Bar

The left portion of the home screen window displays the menu bar, which contains the following items.

Field Description
Audit Logs Displays details about API calls and responses. You can view and download the audit logs.

Configure

Displays the Configure dashboard for the current device, on which you can configure settings such as network, security, steering, and WiFi.

Inventory

Displays the Inventory dashboard, on which you can view a list of devices configured on the system. You can view subscriptions and manage licenses, check the software version, turn the service on and off, and manage actions such as deactivating devices, requesting device location, upgrading and renewing licenses, and managing subscriptions.

Monitor

Displays the Monitor dashboard, on which you can monitor network and security settings, view connected devices, and run an internet speed test.
Operators Displays the Operators dashboard, on which you can view a list of operators added to the system. The operators menu is displayed only when you log in as an operator.
Organizations Displays the Organizations dashboard, on which you can view the list of organizations added to the system, create new customers, create maintenance notifications, and view task lists. The Organizations dashboard displays when a user has one or more of the following privileges: operator, store administrator, MSP, or reseller.
Organization Settings Displays the organization settings dashboard, on which you can configure device and VSA templates, management profiles, spoke groups, cloud accounts, and authenticator profiles at the organization level.

Troubleshoot

Displays the Troubleshooting dashboard, on which you can troubleshoot issues such as connecting to the internet or WiFi and accessing websites.

Users

Displays the Users dashboard, on which you can view the list of users added to the system. The enterprise administrator can add new users and administrators, set user roles and privileges, and lock or unlock user accounts.

Top Menu Bar

The top portion of the window displays a menu bar that contains the following items.

Titan-portal-home-screen-enterprise-top-menu-bar.png

Field Description
Tasks Displays the Titan and Versa Director tasks.
Region Displays the Director region and hierarchy.
Search Allows you to search for sites.
Notification Displays notifications for device renewal, upgrade, status change, and maintenance.
Languages Allows you to select the language.
Product Documentation Click to go to the Titan documentation page.
Contact Displays the Titan support contact information. Only enterprise admin users can view and access contact and Versa Titan support links.
Support Click to go to the Titan support page. Only enterprise admin users can view and access contact and Versa Titan support links.
Settings

Displays the settings menu.

Task View

Click the task-icon.png Task icon to view the Titan and Versa Director tasks.

Titan-portal-home-screen-enterprise-task-view.png

You use the Task list to view the details and progress of any activity performed by Titan users. You can expand an activity to view more information, which you can then use to analyze and troubleshoot issues.

portal-organization-home-task-list.png

Documentation

Click the docs-icon.png Documentation icon to go to the Titan documentation page. When you click the documentation link, you are prompted to log in to the Titan documentation portal.

Titan-portal-home-screen-enterprise-documentation.png

To log out of the Titan documentation portal, select Settings > Logout. Logging out of the Titan documentation portal also logs you out of the Titan Portal.

top-menu-bar-settings.png

Versa Titan Contact

Click the contact-icon.png Contact icon to view the Titan support contact information. Only enterprise admin users can view and access the contact link. Before you contact the support team, ensure that you have the device serial number. You can find the serial number on the back of the box.

Titan-portal-home-screen-enterprise-contact.png

Titan-portal-home-screen-enterprise-contact1.png

Versa Titan Support

Click the support link to go to the Titan support page. Only enterprise admin users can view and access the support link. On this page, you can submit a new support ticket, check ticket status, and access knowledge base information.

Titan-portal-home-screen-enterprise-support.png
 

titan-support-page.png

Device (Site) Menu Bar

The top portion of the honeycomb area displays the device (site) menu bar, which contains the following items.
 

device-menu-bar.png
 

Field Description

Available Licenses

Click CSG300, CSG700, CSG1000, or CSG2000 to display the available license packages. Each icon displays the remaining number of available licenses.
Honeycomb View Click to view sites in honeycomb format.
List View Click to view sites in list format.
Legend

Click to view, download, or print the site legend.

Map View

Toggle to switch between honeycomb and map view.

Filter

Click to filter the sites according to the following attributes:

  • Activation method
  • Add-on
  • Device type
  • Device model
  • Device status
  • Topology
Pin View Click to pin the honeycomb, list, or map view so that you see the same screen on next login. You can also pin the expanded or minimized view.
Expand Click to expand or minimize the left menu bar.

Honeycomb View

To display the sites in the network in honeycomb format, click the honeycomb-icon.png Honeycomb View. The Configure, Monitor, and Troubleshoot dashboards display sites in honeycomb format. Each honeycomb represents a site in the customer topology and displays the site's name, location, and devices.
 

portal_honeycomb_view.png

Device icons appear as blue, gray, or gold squares that reflect the license type. HA sites display 2 device icons.

Device-Options Cards

Hover over a device in a honeycomb to display the device-options card. The card displays the administrative state in the Configure dashboard or the operation state in the Monitor and Troubleshoot dashboards.

The following device-options card screenshots display different administrative states of the site. For more information, see Legend View.
 

titan-portal-device-option-active.png
 

titan-portal-device-option-not-active.png
 

titan-portal-device-option-not-deployed.png

List View

To display the sites in the network in list format, click the list-icon.png List View icon . The Configure and Monitor dashboards display sites in list format. Each row represents a site in the customer topology and displays the following information.

list-view1.png

Field Description
Device Name Displays the device name.
Device Type Displays the CSG series classification (CSG300, CSG700, CSG1000, CSG2000, or vCSG) and license type.
Device Model Displays the device license type, such as CSG350-2LA.
Site Name Displays the site name.
Topology Displays the site topology.
Admin State Displays the administrative state of the site. For the activation failed state, displays the reason for the activation failure.
Operational State Displays the operational state of the site.
Configuration State

Displays the configuration state of the site. If you configure a WAN or LTE (primary) and the port is down or unplugged, the Configuration State column shows Degraded for the device. The degraded status is no longer displayed when the interface comes up.

Device Alarms

Click to display the device alarms based on the alarm type with high priority. Click the refresh-icon.png Refresh icon to fetch the latest alarm data for the device.

  • Critical
  • Indeterminate
  • Major
  • Minor

To view the alarm details, click each alarm type.
 

recent-events-alarms.png

For example, the following screen displays the critical alarm details:
 

recent-events-alarms-details.png

Serial Number Displays the device serial number.
Activation Method Displays the method of device activation.
Action Click to select an action.

Click the column-selection-icon.png Column Selection icon in the Device (Site) menu bar to select the columns to display in list view.
 

site-list-view-menu-bar.png
 

site-list-column-selection-window1.png

Legend View

The site legend explains the elements on the honeycomb, including the LEDs, icons, and images. You can view the Legend from the Titan Dashboard Configure and Monitor menus.

Click the legend-icon.png Legend icon to view, download, or print the site legend.
 

site-legend.png

Map View

To switch from honeycomb view to map view, click the map-icon.png Map View icon. The Configure and Monitor dashboards display sites in map view.
 

map-view.png

Easy Quick Picks

The Easy Quick Picks icon displays on many configuration screens. When you click this icon in a device configuration area, that configuration area is repopulated with default values. For example, clicking Easy Quick Picks in the WiFi area only affects WiFi radio values. You can edit default configuration values using the Wrench icon in the bottom menu bar. See Default Configuration Templates.

You cannot edit LAN settings in the default configuration, so clicking Easy Quick Picks in the LAN, Ethernet Ports, WiFi Ports, Port Forwarding, or Device IP Address reservation areas always resets to factory defaults. In the Steering area, the Easy Quick Picks icon is labeled Easy Steering Picks. In the Security area, it is labeled Easy Security Picks. In the Routing area, it is labeled Easy Routing Picks.

Portal_Networking_config_quick_picks_icon.png

You can choose Easy Quick Picks in the following configuration areas:

  • LAN—Allows you to apply defaults to the following four areas with a single click:
    • Ethernet Ports
    • WiFi Ports
    • Port Forwarding
    • Device IP Address Reservation
  • Routing
  • Security
  • Steering
  • WiFi

Create a Notification

You can configure notifications that display in a popup window when you log in to Titan Portal. These notifications, which you configure at the Titan system level, are active during the configured time period. You can edit, delete, or mark as read a notification, and view a scheduled notification at any time. In the dashboard Bell icon notification message, the email address and time of acknowledgment are recorded.

A Versa Support team member or an MSP can set an expiration date for notifications. If the message has expired, the notification popup does not display.

To create a maintenance notification:

  1. In the Organizations dashboard, select the organization. Then click Create Notification.

    ornanizations-maintenance.png
     
  2. In the Create Maintenance Notification popup window, enter information for the following fields.

    create-maintenance-notification.png
     
    Field Description
    Notification Message Enter the text of the message to include in the notification.
    Portal and Mobile Notification Select to send the notification to the Titan Portal dashboard and mobile applications.
    Portal Only Select to send the notification to the Titan Portal dashboard.
    Override User Notification Preferences Click the slider to activate the override function that bypasses any notification preferences previously set by the user.
    Popup Notification Click to enable the notification popup. This displays the notification message when a user logs in to Titan Portal.
    Pop Up Notification Expires on (Required)

    Select an expiration date and time for the notification.

    create-maintenance-notification-expiry.png

  3. Click Send. The dashboard displays the notification popup window the next time the user logs in to Titan Portal.

    portal-maintenance-notification.png

To view the scheduled, acknowledged, and expired notifications, click the notification-icon.png Notifications icon on the Titan Portal dashboard.

The following screenshot shows notifications for a provider organization.

notifications.png

The following screenshot shows notifications for an enterprise user.

notifications-enterprise.png

Supported Software Information

Releases 10.3.3 and later support all content described in this article.

  • Was this article helpful?