CSG620h Hardware Guide
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At a Glance
The Versa Cloud Services Gateway (CSG) 620h series delivers high performance branch connectivity, natively integrated security, and high computing capacity for enterprise-grade routing, SD-WAN, next-generation firewall security (NGFW), unified threat management (UTM), on-premises zero-trust network access (ZTNA), device fingerprinting, internet of things (IoT) security, and uCPE deployments that require hardened appliances.
The CSG620h series is designed with small physical form factor characteristics, dust resistance, and a wide operating temperature range. CSG620h series appliances have physically resilient security and connectivity capabilities to enable secure networking for stationary WAN edge deployments in harsh environments such as utility facilities, substations, factories, transportation infrastructure, and other critical sites, with physically resilient security and connectivity capabilities.
CSG620h series appliances run the Versa Operating System™ (VOS™), which integrates security, routing, SD-WAN, multitenancy, and analytics in a single operating system, and supports Versa Networks management and control software: Versa Director for configuration, monitoring, and provisioning, Versa Analytics for network and security analytics, and Versa Concerto for centralized orchestration of VOS devices.
CSG620h series appliances provide the following features:
- Interface ports:
- Four Gigabit Ethernet ports
- Two 1/10-Gigabit Ethernet SFP+ ports
- Wireless WAN connectivity through an embedded Advanced LTE Pro (CAT 12) module for the CSG620h-LG
- Management interfaces:
- One RJ45 RS-232 console port
- One RJ45 Gigabit Ethernet management port
- Two USB 3.0 Type-A ports
- TPM 2.0 support and hardware-based crypto acceleration
- Fanless design
- Desktop and DIN-rail mounting options
- External AC-to-DC power supply
- Optional DC-to-DC converter support
The CSG620h series supports networking features like Layer 2 bridging, Layer 3 routing (IPv4, IPv6, unicast, and multicast), NAC/802.1X authentication, macro- and micro-segmentation, SD-WAN, and carrier-grade NAT (CGNAT).
CSG620h Series Appliance Models
CSG620h series appliances are available in the following two models:
- CSG620h
- CSG620h-LG
Chassis Views
The front panel is the side of the appliance with LEDs for status and power, a soft reset button, and ports. The ports are in default profiles that you can change with software configuration. Figure 1 and Figure 2 show the front and rear panels of a CSG620h series appliance.
Figure 1: Front Panel of a CSG620h Series Appliance

Figure 2: Rear Panel of a CSG620h Series Appliance

CSG620h Series Appliance Specifications
This article lists the chassis and regulatory compliance specifications for CSG620h series appliances. It also lists certifications and export control classification numbers (ECCNs) for the appliances.
Chassis Specifications
Table 1 lists the chassis specifications for a CSG620h series appliance chassis.
Table 1: CSG620h Series Appliance Chassis Specifications
| Item | Specification |
|---|---|
| Services and Slot Density | |
| 1-Gigabit Ethernet copper ports | 4 |
| 1/10-Gigabit Ethernet SFP+ ports | 2 |
| Wireless interface |
(For CSG620h-LG) Advanced LTE Pro (CAT12) |
| RJ-45 Gigabit Ethernet management copper port | 1 |
| RJ-45 RS232 serial console port | 1 |
| External USB ports (USB 3.0) | 2 |
| TPM | TPM 2.0 |
| Crypto acceleration | Yes |
| Power supply | External AC power supply unit (PSU) |
| Power Specifications | |
| Power supply |
AC to 12 V DC (36 W power adapter) (An optional 18-75 V DC-to-DC converter for deployments with a DC input voltage exceeding 12 V) |
| AC input voltage | 100–240 V |
| AC input line frequency | 50–60 Hz |
| Typical power consumption | 36 W |
| Chassis Physical Specifications | |
| Height | 8.7" (220 mm) |
| Width | 6.3" (160 mm) |
| Depth | 1.7" (44 mm) |
| Weight | 5.1 lbs (2.3 Kg) |
| Operating Conditions | |
| Temperature | -20°C to 70°C (32°F to 104°F) |
| Humidity | 10% to 85% non-condensing |
| Noise level | Less than 20 dBA |
| System cooling | Fanless |
| Mounting | Desktop size unit desk-mount options |
| Storage Conditions | |
| Temperature | -40°C to 70°C (–4°F to 167°F) at sea level |
Regulatory Compliance
Table 2 lists the regulatory compliance specifications for the CSG620h series appliance chassis.
Table 2: CSG620h Series Appliance Regulatory Compliance Specifications
| Item | Specification |
|---|---|
| Safety |
CB (IEC/EN 62368-1:2014 and IEC/EN 62368-1:2018) UL (CSA 22.2 No 62368-1:2014 and CSA 22.2 No UL62368-1:2019) |
| Security | TPM 2.0 |
| EMC |
FCC (US), CE (EU), CB (IEC) |
| FCC Classification | FCC Part 15, Class A, IP40 |
| Environmental | RoHS |
Certifications
CSG620h series appliances comply with the certificates listed in Table 3.
Table 3: CSG620h Series Appliance Certifications
| Region | Certifications |
|---|---|
| European Union |
Safety:
EMC:
|
| America |
Safety:
EMC:
|
| United Kingdom |
Safety:
EMC:
|
Front and Rear Panel Components
This article describes the front and rear panel components of a Cloud Services Gateway (CSG) 620h series appliance. For the exact location of these components on the appliance, see At a Glance.
Front Panel
The front panel of a CSG620h series appliance includes status LEDs, the power button, and various connectors and ports, as shown in Figure 1.
Figure 1: Front Panel of a CSG620h Series Appliance

LEDs
Table 1 lists the LEDs, their colors and states, and the status they indicate.
Table 1: Front Panel LEDs in a CSG620h Series Appliance
| LED | Color | Status |
|---|---|---|
| Power | Green |
|
| Status | Green, Red |
|
| Cloud | Green, Red | Currently not supported. |
Power Button
The power button on the front panel of a CSG620h series appliance turns the power on and off.
To turn the power on, press and immediately release the power button when the appliance is off.
To turn the power off, press the power button when the appliance is on, as follows:
- If you press and immediately release the button, the appliance does a graceful software shutdown that is equivalent to issuing the shutdown now command from the operating system shell.
- If you press and hold the button for 10 seconds or more, the power for the appliance turns off and the appliance shuts down.
Rear Panel
The rear panel of a CSG620h series appliance has the power connector and the reset button, as shown in Figure 2:
Figure 2: Rear Panel of a CSG620h Series Appliance

Reset Button
The reset button on the front panel of a CSG620h series appliance resets the appliance. The reset functionality depends on the number of times you press the button within a span of 30 seconds, as described in Table 2. In between each press on the reset button, you must pause for a second to register the key presses.
The reset button is recessed so that it is not accidentally pressed while the appliance is operational.
To press the reset button, use a sharp, narrow tool.
Table 2: Reset Button Press Behavior
| Number of Presses | Behavior |
|---|---|
| 2 | Reset the appliance to the factory-default snapshot. |
| 4 | Reset the appliance to the branch prestaging configuration. |
| 6 | Reset the appliance to the branch staging configuration. |
| 8 | Reset the appliance to branch post-staging configuration. |
You can reset the appliance to the factory-default configuration by issuing the request system reset CLI command.
Reset the Appliance to the Factory-Default Configuration from the CLI
You can reset the appliance to the factory-default configuration from the CLI. You can connect to the appliance through the serial console port or by using SSH.
The factory default reset procedure may take up to 20 minutes to complete. Do not power off the appliance during this time.
To reset an appliance to the factory default configuration:
- To connect to the appliance through the serial console port, see Configure a Management Console to Connect to a CSG620h Series Appliance.
- Log in to the appliance CLI. Please consult Versa Networks technical support for default credentials.
Note: To connect to the appliance using SSH, connect your PC to the management port of the appliance. For the port mapping on the CSG620h series appliance, see Interface Numbering. The management port has the default static IP address 10.10.10.10/24. Configure the PC IP address to any IP from this segment, for example, 10.10.10.1/24. Open an SSH session to the appliance using its IP address, 10.10.10.10.
- Issue the following commands to reset the configuration to the factory default. If the current software version on the appliance is the same as that of the factory reset snapshot, the procedure takes about 10 minutes to complete. If the software versions are different, the procedure takes about 20 minutes to complete. Do not power off the appliance during the process.
% cli > request system reset
- Verify that all Versa services are running by issuing the vsh status command from the Linux shell. The following is a sample output of this command. If all the services are shown as stopped, issue the vsh start command from the Linux shell to start them manually.
# vsh status versa-service is Running, [*] process 6784 versa-infmgr is Running, [-] process 5623 versa-rfd is Running, [-] process 5838 versa-vmod is Running, [-] process 5839 versa-ip2user is Running, [-] process 5844 versa-imgr is Running, [-] process 5848 versa-acctmgrd is Running, [-] process 5845 versa-fltrmgr is Running, [-] process 5648 versa-vstated is Running, [-] process 5625 versa-addrmgrd is Running, [-] process 5857 versa-rt-cli-xfm is Running, [-] process 5798 versa-rtd is Running, [-] process 5827 versa-dhcpd is Running, [-] process 5620 versa-eventd is Running, [-] process 5843 versa-vrrpd is Running, [-] process 5643 versa-dnsd is Running, [-] process 5646 versa-ppmd is Running, [-] process 5793 versa-snmp-xform is Running, [-] process 5800 versa-certd is Running, [-] process 5849 versa-ntpd is Running, [*] process 5612 versa-dhclient6 is Running, [-] process 5807 versa-redis is Running, [-] process 6927 versa-av-redis is Running, [-] process 5003 versa-spackmgr is Running, [-] process 5832 versa-monit is Running, [*] process 6078 versa-confd is Running, [*] process 4798 versa-fail2ban is Running, [*] process 6093 versa-auditd is Running, [*] process 6116 versa-nodejs is Running, [-] process 5775
- Power off the appliance.
Interface Numbering
Figure 1 shows the mapping of the Ethernet ports to virtual network interface (VNI) numbering for CSG620h series appliances.
Figure 1: CSG620h Port-to-VNI Mapping

Power Supply and Airflow
This article describes the AC power supply and airflow requirements for Cloud Services Gateway (CSG) 620h series appliances.
AC Power Supply
By default, CSG620h series appliances ship with a 36 W external power supply unit (PSU).
Table 1 describes the AC power supply specifications for the PSU.
Table 1: CSG620h AC Power Supply Specifications
| Item | Specification |
|---|---|
| AC input voltage | 100-240 VAC |
| AC input line frequency | 50-60 Hz |
| Power type |
External, AC to 12 V DC power adapter (36 W) |
| DC-to-DC power converter |
An optional DC-to-DC converter for deployments with a DC input voltage exceeding 12 V |
Airflow Requirements
The CSG620h series appliances use a fanless design.
When planning your site for installing a CSG620h series appliance, ensure that adequate clearance is provided around the appliance to allow for natural convection and heat dissipation. Avoid installing the appliance in sealed enclosures without sufficient ventilation.
When placing a CSG620h series appliance on a desktop or mounting it on a DIN rail, ensure that the top cooling fans and side surfaces are not obstructed. Blocking airflow around the chassis can prevent heat from dissipating effectively, which may cause the appliance to overheat and shut down.
Validated SFPs for CSG620h Series Appliances
This article lists the small form-factor pluggable (SFP/SFP+) optics supported on CSG620h series appliance interfaces, and it describes the remote switches that have been tested with the SFPs.
Supported 1-Gigabit Ethernet SFP Transceivers
The following table describes the 1-Gigabit Ethernet SFP transceiver modules supported on CSG620h series appliances.
| Type | Part Number | Transceiver Description |
|---|---|---|
| Short wavelength (SX) | FTLF8519P3BNL | 1000BASE-SX Ethernet 500-m extended temperature SFP optical transceiver |
| Long wavelength (LX) | FTLF1318P3BTL | 1000BASE-LX Ethernet 10-km industrial temperature gen-3 SFP optical transceiver |
Supported 10-Gigabit Ethernet SFP+ Transceivers
The following table describes the 10-Gigabit Ethernet SFP+ transceiver modules supported on CSG620h series appliances.
| Type | Part Number | Manufacturer | Transceiver Description |
|---|---|---|---|
| Short reach (SR) | FTLX8574D3BCL | Finisar | 10GBASE-SR/SW 400-m multimode datacom SFP+ optical transceiver |
| Long reach (LR) | FTLX1475D3BCL | Finisar | 10GBASE-LR/LW 10-km 1310-nm single mode datacom SFP+ optical transceiver |
Connection Recommendations
For connecting at 1-Gigabit Ethernet speeds, it is recommended you do the following:
- Insert the SFP before starting Versa services:
- In case of a speed change in SFPs, it is recommended to enable or disable the VNI interface.
- If there is a change in the remote-end configuration, it is recommended to enable or disable the VNI interface on the Versa side.
- For 1-Gigabit Ethernet SFPs, you must turn off autonegotiation on the remote device, and you must set the connection speed to 1-GE. For example, for Cisco, in the interface configuration, configure the speed to 1000:
interface Ethernet 1/25 speed 1000
- For Juniper, configure no-auto-negotiation on the interface:
enable;
ether-options {
no-auto-negotiation;
link-mode full-duplex;
speed {
1g;
}
}
Connect a CSG620h Series Appliance
This article describes how to connect a Cloud Services Gateway (CSG) 620h series appliance to an AC power source and to a management console.
Versa Networks recommends that you use an uninterruptible power strategy (UPS) that prevents power interruptions. A UPS can isolate unpredictable power outages or blackouts, brownouts, lightning, power surges, or spikes.
Step 1: Connect Earth Ground to a CSG620h Series Appliance
Before you begin connecting AC power to a CSG620h series appliance, ensure that you have:
- Electrostatic discharge (ESD) wrist strap.
- An AC power cord is shipped with the appliances only for U.S. customers. Each power supply has a C13 plug that allows you to plug in standard power cords with C14 termination. The other end of the cord must have an appropriate local plug.
To connect a CSG620h series appliance to an AC power source:
- Attach one end of the ESD grounding strap to your bare wrist, and connect the other end to the ESD point on the rack.
- Plug one end of the AC power cord into the AC power adapter.

- Plug the other end of the AC power cord into an AC power source outlet.

- Plug the DC end of the power supply unit into the back of the CSG620h series appliance.
Step 2: Configure a Serial Management Console to Connect to a CSG620h Series Appliance
CSG620h series appliances are equipped with an RJ45 serial console port.
To connect to the console port, use an RJ45-to-USB serial console cable:
- Plug the RJ45 end of the console cable into the console port located on the rear panel of the CSG620h series appliance.
- Plug the USB end of the console cable into the management console (that is, the laptop).
To communicate with the appliance, you must have a terminal emulation program, such as PuTTY, running on your system. When you set up the connection, use the following default console port settings:
- Speed (baud): 115200
- Data bits: 8
- Stop bits: 1
- Parity: None
- Flow control: None
To connect a management console to a CSG620h series appliance:
- Open the PuTTY application. The PuTTY configuration window displays.

- In the Category navigation pane, click Session, and then in the Connection Type menu, click Serial.

- In the Category navigation pane, click Connection > Serial. The Options Controlling Local Serial Lines page displays.

- In the Serial Line To Connect To field, enter the COM port to which your device is connected. The default COM port is COM1.

- In the Configure the Serial Line section, enter the following information.
- In the Speed (baud) field, enter the digital transmission speed. For CSG620h series appliances, the speed must be 115200 baud.
- In the Data bits field, enter the number of data bits used for each character. The recommended value is 8.
- In the Stop bits field, enter the number of bits to send at the end of every character. The recommended value is 1.
- In the Parity field, select None. This is the method of detecting errors in transmission.
- In the Flow Control field, select None. This is the method of preventing data overflow.
- Optionally, in the Category navigation pane, click Session, and then in the Saved Sessions field, enter a name to save the session settings.

- Click Save.
- To open the session, click Open.

- Log in to the appliance CLI. Please consult Versa Networks technical support for default credentials.

Step 3: Connect a CSG620h Series Appliance to a Network Management Console
You can deploy and manage a CSG620h series appliance from the Director or Concerto node. While you can configure and manage the appliance using a management console through the CLI, it is recommended that you do so from the Director or Concerto node.
You can perform monitoring and troubleshooting from the CSG620h series appliance's CLI. To access the CLI, connect the appliance to the management console using a cable with an RJ45 connector. Plug the RJ45 connector into the console port on the CSG620h series appliance and plug the other end of the cable into the console server or into a management console.
Installation Guidelines
This article provides general safety standards and warnings related to installing or connecting a Cloud Services Gateway (CSG) 620h series appliance.
General Safety Guidelines
Caution: Before installing or removing a CSG620h appliance, ensure that the appliance chassis is electrically connected to ground. When you are installing or removing an appliance, ensure that you wear an electrostatic discharge (ESD) grounding wrist strap. To put the ESD grounding strap on properly, attach it to an ESD point and then place the other end of the strap around your bare wrist, making good skin contact. Failure to use an ESD grounding strap could damage the appliance.
- Install the CSG620h appliance in compliance with the following local, national, and international electrical codes:
- United States—National Fire Protection Association (NFPA 70), United States National Electrical Code.
- Other countries—International Electromechanical Commission (IEC) 60364, Part 1 through Part 7.
- Evaluated to the TN power system.
- Canada—Canadian Electrical Code, Part 1, CSA C22.1.
- Locate the emergency power-off switch in the installation area. In case of an electrical accident, turn off the power quickly.
- Disconnect power to the appliance before installing or removing it.
- Disconnect power from the circuit that is being used for the appliance.
- If hazardous conditions exist, do not work alone.
- If you are working under conditions that might be hazardous to the eyes, wear safety glasses or goggles.
FCC Interference Statement
This device complies with Part 15 of the Federal Communication Commission (FCC) Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at their own expense.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
This transmitter must not be collocated or operating in conjunction with any other antenna or transmitter.
Radiation Exposure Statement
This equipment complies with CE and FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
Warning: Operation of this equipment in a residential environment could cause radio interference.
Warning: Operation of this equipment is for indoor use only.
NBTC Thailand (SDoC) Statement
This telecommunication equipment conforms to the standard or technical requirements of NBTC.
เครื่องโทรคมนาคมและอุปกรณ์นี้ มีความสอดคลอ้ งตามมาตรฐานหรือขอ้ กำหนดทางเทคนิคของ กสทช.
BSMI Taiwan Certification Statement
Warning: Operation of this equipment in a residential environment could cause electromagnetic interference.
警告:為避免電磁干擾,本產品不應安裝或使用於住宅環境
KC South Korea Certification Statement
Warning: This device has received a conformity assessment for use in an industrial environment, and may cause radio wave interference if used in a home environment.
이 기기는 산업용 환경에서 사용할 목적으로 적합성평가를 받은 기기로서가정용 환경에서 사용하는 경우 전파간섭의 우려가 있습니다.
Install a CSG620h Series Appliance
This article provides instructions about how to unpack a Cloud Services Gateway (CSG) 620h series appliance and how to install it.
Unpack a CSG620h Series Appliance
The CSG620h series appliance is packed in a plastic bag, and it is shipped in a cardboard carton, secured with foam packing material. The carton also contains an accessory box. It is recommended that you unpack the appliance only when you are ready to install it.
To unpack a CSG620h series appliance:
- Open the top flaps of the cardboard carton.
- Remove from the box the foam packing material holding the appliance and the accessories in place.
- Remove the accessory box and the appliance from the foam packing material.
- Remove the accessories from the accessories box.
- Verify the components against the packing list that is included in the box.
Note: It is recommended that you save the shipping carton and packing material when unpacking the appliance, in case you need to later move the appliance or return it. See How To Return Hardware.
Packing List for a CSG620h Series Appliance
The cardboard carton in which a CSG620h series appliance is shipped contains a packing list. Check the packing list against the parts that you receive in the shipping carton.
Table 1 lists the parts shipped with a CSG620h series appliance.
Table 1: Parts Shipped with a CSG620h Series Appliance
| Components | Quantity |
|---|---|
| CSG620h appliance chassis | 1 |
| AC power adapter | 1 |
| Standard 3-prong C13 power cable, minimum 2 Amps (US only) | 1 |
| DC-to-DC converter | If you order a DC-to-DC converter separately, a DC-to-DC converter ships with the appliance. |
Prepare the Site for Installation
To prepare your site for installing a Cloud Services Gateway (CSG) 620h series appliance, follow the guidelines and requirements listed in this article.
Site Preparation Guidelines
- Install the appliance in an enclosed and secure environment, and allow only authorized personnel to access the device.
- Keep the area around the appliance free from dust.
- Follow electrostatic discharge (ESD) prevention procedures to avoid any damage to the appliance.
Environmental Requirements
- Ensure that the area in which you operate the appliance has adequate air circulation so that the cooling system functions normally. Ambient air temperature may not be sufficient to cool the chassis to acceptable operating temperatures without adequate circulation.
- Avoid temperature extremes.
- High humidity conditions can cause moisture to penetrate into the chassis. The appliance can operate in relative humidity of 10% to 85%, non-condensing.
Rack Requirements
You can mount a CSG620h series appliance in a 19-inch four-post rack using slide rails. Table 1 lists the rack requirements.
Table 1: Rack Requirements for a CSG620h Series Appliance
| Requirement | Guidelines |
|---|---|
| Rack type | Use a 19-inch four-post rack that has bracket holes spaced at 1 U (1.75 in. or 4.45 cm) increments, and that has panels strong enough to support the weight of the appliance. |
| Rack size | Comply with the size and strength standards of a 19-inch rack. Ensure that the rack rails are spaced wide enough to accommodate the external dimensions of the appliance chassis. Ensure that the spacing of rails and the adjacent racks allow for proper clearance around the appliance and the rack. |
| Rack firmly secured to building structure | Secure the rack to floor brackets and to ceiling brackets to ensure maximum stability. |
Airflow Requirements
The CSG620h series appliances use a fanless design.
When planning your site for installing a CSG620h series appliance, ensure that adequate clearance is provided around the appliance to allow for natural convection and heat dissipation. Avoid installing the appliance in sealed enclosures without sufficient ventilation.
When placing a CSG620h series appliance on a desktop or mounting it on a DIN rail, ensure that the top cooling fans and side surfaces are not obstructed. Blocking airflow around the chassis can prevent heat from dissipating effectively, which may cause the appliance to overheat and shut down.
